The Defining Automotive Phone Trends of 2020 & How to Take Action in 2021

During 2020, the automotive industry was hit by a dramatic shift in how everyday operations are conducted. One tool in particular is now being relied on more than ever to keep customers informed, capture more leads and revenue, and ensure a seamless customer experience — the phone.

In this on-demand webinar originally hosted with DrivingSales, Car Wars' Corey Johnson and Jake Wilker showcase the defining automotive phone trends of 2020, present specific data points to understand how your dealership's phone metrics stack up against industry averages, and provide actionable recommendations to improve phone handling and capture more leads in 2021. Furthermore, Corey and Jake pinpoint where dealerships are excelling on the phone and where they're falling short to help you develop a game plan to make proactive improvements to your phone performance this year.

You'll walk away with:

A comprehensive understanding of the top automotive phone trends of 2020.
Knowledge of how your dealership's phone metrics compare to industry averages.
Clearly defined steps to make actionable improvements to your phone processes in 2021.
A webinar workbook to help apply the topics covered at your own dealership.
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For the past 7 years, Corey has worked with hundreds of organizations to increase their bottom line through enhancing phone handling and converting more opportunities. Corey earned his MBA from the University of Delaware and graduated from UNC where he studied how the power of data can affect organizational change.

Jake is Car Wars' Sales Director, primarily in charge of and highly skilled in negotiation, retail, sales, and customer satisfaction. He is passionate about working with dealers, and is well-versed in phone lead management best practices within Car Wars and CRM.