In an ideal world, it would be this simple. But several barriers get in your way: a lack of actionable metrics to hold staff accountable, phones constantly ringing off the hook, full voicemail boxes, and callers who hang up in disappointment after never reaching someone at the dealership who could help them.
It’s time to take back control of the phone by optimizing how you handle your inbound phone calls. Once you recognize how the connection plague is affecting your rooftop and take action upon it, customer retention heightens, CSI scores jump, and sales go into overdrive.
In this webinar, Teresa and Jackie will demonstrate:
Prior to joining Car Wars, Teresa ran the business development and sales divisions at Showroom Logic/PureCars, a technology company providing marketing automation.
With almost two decades in the automotive industry, she is passionate about fusing technology and people to help dealers enhance revenue and retention.
Jackie is the Director of Business Development at Car Wars, where she’s responsible for OEM relationships and CRISP Certification Training. Before Jackie joined the Car Wars team, she managed products and sales training for OneCommand/Affinitv, a marketing technology company providing automated lifecycle management.
Jackie has been in the automotive industry for over 25 years, and believes good people, great processes and Owning the Phone are keys to success in the current automotive landscape.