Declined service follow-ups are a great opportunity to increase revenue, customer retention, and customer experience in your Service Department. While it is a tricky concept to work through, once mastered, it can be your strongest tool and competitive advantage.
By not taking advantage of declined service requests, you are leaving money on the table. Download this FREE e-book to ensure your team is mastering declined service follow-ups by leveraging five proven phone handling strategies and taking advantage of the correlating word tracks.
Download to discover:
doneFive in-depth strategies to prepare your Service Department for customer follow-up success
doneBest practices when it comes to declined service follow-ups
doneCreative follow-up strategies, such as the exact date to call and communication channel to use
doneFREE word tracks that will get the customer back into your Service Department
