McClain’s RV is one of the largest RV superstores with multiple locations covering Texas and Oklahoma. As McClain’s has expanded, however, the need for more transparent insight into metrics has also grown. Three years ago, McClain’s RV turned to Car Wars to provide the in-depth reporting needed to enhance staff’s phone performance, facilitate an optimal caller experience, and capture each and every phone lead in CRM.
Car Wars sat down with Marshall McCormack, Systems and Network Administrator at McClain’s RV, to learn more about McClain’s experience with Car Wars and how its solutions have impacted McClain’s growing success and elevated accountability for their team members.
This case study presents:
- The common phone handling and phone process challenges McClain's RV was up against before turning to Car Wars.
- The benefits McClain's RV has seen since leveraging Car Wars' solutions that translate directly to the group's bottom line.
- Key features and reports within Car Wars Marshall and his team swear by to see measurable, ongoing success.
- The benefit of Car Wars' continued partnership with McClain's RV.