News
Everything Just Changed for Automotive Call Tracking
To help dealers truly Own The Phone, Car Wars just released dozens of new AI tools and moved away from add-ons. Now, every feature comes standard: Sales, Service, AI.

Dallas, TX (PRWEB) SEPTEMBER 05, 2018 -- Car Wars has just raised the bar by unleashing all of their features standard in one package. Clients will now be provided with Car Wars' entire suite of features, no more holding back. It is everything your dealership needs to be CRISP on every call.

  • Help customers, quicker: dynamic customer recognition, most qualified routing, relevant caller info on live calls and CDK DMS dip for service info

  • Do more with existing opportunities: Missed Opportunity Alerts, Caller Sentiment Detection, texting, sensitive information removal and keyword detection and Search

  • Gain comprehensive insight: CRISP Reporting, voice recognition, caller gender detection, foreign language translation, voicemail transcription and call recaps

  • Actively improve phone performance: Call Box, Daily Agent Stats Report, Car Wars Edge, listen in to Live Call, Agent Talk Time Analysis and facial expression detection

“This changes everything,” said Mike Haeg, Car Wars' Vice President of Automotive. “With human reviews, AI and CRISP metrics, Car Wars helps help Sales and Service departments respond to customers quicker, gain insight, capitalize on opportunities and actively improve phone performance. Get ready to provide an all-inclusive phone experience -- it's time to unleash your dealership's potential.”

Now, Sales and Service departments have everything necessary to help them Own The Phone. No more excuses and no more lost revenue. Increase your bottom line with Car Wars.

Are you ready? We can't wait to see the success you have with Car Wars.

About Car Wars

Car Wars leverages human reviews, artificial intelligence, and CRISP metrics to equip Sales and Service departments with everything they need to Own The Phone. By listening to and categorizing every inbound and outbound call at a dealership, Car Wars provides managers with insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in both Sales and Service.

Car Wars uses transparent accountability alongside live call insight to create a high-powered phone culture that helps more callers faster and, ultimately, converts more phone calls into booked appointments.

Questions or want to learn more? Contact us at content@carwars.com.

Car Wars Announces 2022 Dealership CRISP Award Winners!

Dallas, TX | January 2023— The 2022 Dealership CRISP Award winners exemplify what it means to truly Own the Phone and deliver best-in-class customer experiences. If you are a Car Wars client, check your email or contact your Car Wars consultant to see if your dealership won.

Car Wars' Dealership CRISP Award Program recognizes top dealerships that prioritize phone handling and provide customers with an optimal phone experience. As the leading call tracking and phone handling solution, Car Wars emphasizes four key metrics in phone handling performance &msash; Connect, Request and Invite, Set, and Pursue.

The top 25% of dealerships that meet or exceed ALL predetermined benchmarks for CRISP metrics in Sales and/or Service will receive either Gold, Platinum, or Diamond awards.

Once qualified dealers of the CRISP benchmarks were identified, the top 5% of dealerships received the Diamond award, the top 15% of dealerships received the Platinum award, and the top 25% of dealerships received the Gold award in Sales and/or Service.

Custom physical awards will be handed out to winning dealerships in person at Car Wars' booth (#755 in Hall A) at the NADA Show 2023. If no dealer representative is available at NADA, remaining awards will be mailed directly to the respective dealership.

For questions regarding this award program, visit the Dealership CRISP Awards page here, contact your Car Wars consultant or email content@carwars.com.