From the moment a call comes in and during the conversation, Sales and Service agents are equipped to expertly handle leads and ensure your customers receive an optimal caller experience on every interaction over the phone.
Take the guided tour by following the flashing green circles to see how Call Box streamlines workflow and equips your team to handle every phone call.
On a real call, you would now be participating in a 3-way call with your agent and customer.
You've reached the end of the guided tour. Click NEXT to explore all the Call Box features highlighted by the orange bubbles. You can switch back to the HENRY GLADWELL conversation on the left to see additional features.
An agent needs your help on a Sales call! You're now switching to Jenna Hoctor's conversation thread to assist the agent on the live call.
Scroll through the conversation thread to quickly assess the situation before seamlessly joining the conversation.