Welcome to the Communication Dashboard, the ultimate customer communication platform!

From the moment a call comes in and during the conversation, Sales and Service agents are equipped to expertly handle leads and ensure your customers receive an optimal caller experience on every interaction over the phone.

Take the guided tour by following the flashing green circles to see how the Communication Dashboard streamlines workflow and equips your team to handle every phone call.

Recycle Bin
Car Wars Communication Dashboard | Car Wars
6:05 PM
March 6, 2020
DESKTOP NOTIFICATION
Be alerted when a call needs your attention or when there’s new activity in a followed conversation. The clickable desktop notification takes you directly to the customer’s conversation thread in the dashboard.
Outbound Call
Agent Micah Tanner is calling Customer Henry Gladwell.
DESKTOP NOTIFICATION
Be alerted when a call needs your attention or when there’s new activity in a followed conversation. The clickable desktop notification takes you directly to the customer’s conversation thread in the dashboard.
New Note
Agent Erica Gomez added a note for Customer Jenna Hoctor.

On a real call, you would now be participating in a 3-way call with your agent and customer.

You've reached the end of the guided tour. Click NEXT to explore all the Communication Dashboard features highlighted by the orange bubbles. You can switch back to the HENRY GLADWELL conversation on the left to see additional features.

We will call you at the number above.
The agent will be able to hear you as soon as you pick up the call, but the caller will not hear what you say.
LISTEN
Know exactly how your agents are performing on calls by listening in, undetected by either party.
JOIN
Proactively react to a mishandled conversation or assist with a takeover when necessary.
COACH
Provide valuable and immediate feedback during the call, audible only to your agent.
Profile
(214) 555-6576
Logout
Directly open customer record from any of these supported CRMs.

An agent needs your help on a Sales call! You're now switching to Jenna Hoctor's conversation thread to assist the agent on the live call.

Scroll through the conversation thread to quickly assess the situation before seamlessly joining the conversation.

Car Wars Car Wars Car Wars Car Wars
Communication Dashboard
AGENT PROFILE
Mark availability to handle calls from the Agent Profile.
INBOX
At any point, access any conversation here with the ability to search by customer name, following conversations, or specific customer numbers.
Henry Gladwell
5:57PM
OB: General Outbound Line Service
Jenna Hoctor
5:52PM
OB: General Outbound Line Sales
(214) 555-3230
4:24PM
IB: Customer called asking for prices on a 2013 Toyota Tacoma.
(912) 555-7547
2:25PM
IB: Customer called back saying her car feels like new again.
Anna Li
March 5
OB: Agent requested appointment for next thursday.
Frank Costello
March 5
TEXT: Thank you so much.
Andrew Exum
March 5
IB: Customer called back saying he has bought car elsewhere.
CUSTOMER INFORMATION
Relevant customer information such as the caller's name, upcoming appointment, and current car status is automatically displayed here when connecting with the caller.
Henry Gladwell
Your dealership
SERVICE
NO SHOW: March 6, 2023
ADVISOR: Micah Tanner
LIVE
March 5, 2020 11:35AM
Connected
Appt. opp
Booked
Google
Ext. 4 (Service)
214-555-6560
CALL RECAPS
Easy-to-read call recaps provide the needed information to address the caller’s needs more quickly without having to listen to the call.
Recap by Human Reviewer
Caller wants to find out how much brake pads are. Vin is 1FTRW221P24EB10150. Agent invites caller in to have the vehicle inspected by a certified technician for best recommendation. Caller accepts and appointment for 2:00 pm. Call ends.
0:00
3:45
March 6, 2020 9:12AM
Not connected
Left voicemail
General Outbound Line
0:00
3:45
Customer did not show up to 9:30 Appointment.
March 6, 2020 10:14AM
March 6, 2020 12:12PM
Connected
Outbound Caller ID
CALL RECAPS
Easy-to-read call recaps provide the needed information to address the caller’s needs more quickly without having to listen to the call.
Recap by Human Reviewer
Customer calls back. Says he couldn't make appointment. Agent says will leave note for service advisor for setting up another one.
0:00
3:45
March 6, 2020 3:02PM
Text messeage
Outbound Caller ID
413-593-0547
Hi Henry, this is Micah. I can reschedule you for tomorrow. What is a good time for you?
CONVERSATION
Quickly pick up the conversation right where it left off by seeing the thread of previous calls, call recaps, voicemail transcriptions, texts, and staff notes.
March 6, 2020 5:57PM
Live Conversation
General Outbound Line
CUSTOMER INFORMATION
Relevant customer information such as the caller's name, upcoming appointment, and current car status is automatically displayed here when connecting with the caller.
Jenna Hoctor
Your dealership
SALES
LIVE
March 5, 2020 10:31AM
Answered
Appt. opp
Appt. not requested
Website Sales
214-555-6572
CALL RECAPS
Easy-to-read call recaps provide the needed information to address the caller’s needs more quickly without having to listen to the call.
Recap by Human Reviewer
Customer calls in interested in a 2017 Ford Escape for her daughter. Ask for price and mileage. Agent doesn't request the appointment.
0:00
3:45
Call Jenna back and invite her in this afternoon with her daughter.
March 5, 2020 11:23AM
March 5, 2020 12:05PM
Live conversation
Vehicle conversation
Appt. set
General Outbound Line
0:00
3:45
Jenna stopped by the dealership.
March 6, 2020 2:57PM
March 6, 2020 5:52PM
Live Conversation
General Outbound Line
CONVERSATION
Quickly pick up the conversation right where it left off by seeing the thread of previous calls, call recaps, voicemail transcriptions, texts, and staff notes.
NOTES
Comments and questions posted immediately notify followers and managers with important updates or an urgent situation that need requires attention.
Caller is ready to buy! I need help price negotiating. Please join the call
March 6, 2020 6:05PM
CLICK TO CALL
Save time by efficiently and effectively making an outbound call to the customer directly from the customer's thread with click to call.
TEXT REPLY
Follow-up or remind the customer about an upcoming appointment by sending a text.
NOTE
Communicate with followers of the conversation by sharing important updates or when an assist is needed during the call. Immediate notifications ensure quick action can be taken.