{"id":4904,"date":"2024-01-12T13:00:34","date_gmt":"2024-01-12T13:00:34","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=news&#038;p=4904"},"modified":"2024-09-30T19:29:58","modified_gmt":"2024-09-30T19:29:58","slug":"car-wars-announces-winners-of-the-2023-dealership-crisp-awards","status":"publish","type":"news","link":"https:\/\/carwars.com\/main\/news\/car-wars-announces-winners-of-the-2023-dealership-crisp-awards\/","title":{"rendered":"Car Wars Announces Winners of the 2023 Dealership CRISP Awards: Recognizing Excellence in Phone Handling and Customer Experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Dallas, TX | January 12, 2024<\/strong> \u2014 Car Wars, the industry-leading call tracking and phone handling solution, is proud to announce the winners of the 2023 Dealership CRISP Awards. These awards recognize top-performing dealerships that prioritize phone handling, deliver exceptional customer experiences, and set the standard for excellence in the automotive industry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 2023 Dealership CRISP Award winners truly exemplify what it means to &#8220;Own the Phone&#8221; and prioritize best-in-class customer interactions. The top 10 dealerships in both Sales and Service Departments that met or exceeded all predetermined benchmarks received this prestigious award. This year&#8217;s winners who granted Car Wars permission to be published are listed below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Highlighted CRISP dealerships for Sales in 2023 include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Motown Harley-Davidson<\/li>\n\n\n\n<li>Parks Chevrolet Charlotte<\/li>\n\n\n\n<li>Toyota of Rockwall<\/li>\n\n\n\n<li>South Shore Subaru<\/li>\n\n\n\n<li>Victory Honda of Plymouth<\/li>\n\n\n\n<li>Dale Earnhardt Jr. Chevrolet<\/li>\n\n\n\n<li>Crain Buick GMC of Conway<\/li>\n\n\n\n<li>Grubbs Nissan<\/li>\n\n\n\n<li>Greenacres Nissan<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Highlighted CRISP dealerships for Service in 2023 include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Greenacres Nissan<\/li>\n\n\n\n<li>Empire Ford of Huntington<\/li>\n\n\n\n<li>Team Gillman Subaru North<\/li>\n\n\n\n<li>Volvo Cars Arrowhead<\/li>\n\n\n\n<li>Paramus Chevrolet<\/li>\n\n\n\n<li>Rich Ford<\/li>\n\n\n\n<li>Toyota of Rockwall<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Car Wars&#8217; Dealership CRISP Awards place a spotlight on dealerships that go above and beyond in providing customers with an optimal phone experience. As the automotive industry continues to evolve, effective phone handling becomes a crucial element in shaping customer satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The awards are based on key metrics in phone handling performance, collectively known as CRISP:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect: Ensuring every customer is connected ear to ear with a qualified agent.<\/li>\n\n\n\n<li>Request and Invite\/Inspect: Actively inviting every customer into the dealership when a vehicle is discussed.<\/li>\n\n\n\n<li>Set: Establishing firm appointments with customers, specifying definite times and dates.<\/li>\n\n\n\n<li>Pursue: Proactively reaching out to missed opportunities, effectively bringing customers back into the dealership.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8220;Car Wars proudly announces the winners of the 2023 Dealership CRISP Awards, recognizing excellence in phone handling and customer experience. These awards honor top-performing dealerships that prioritize effective phone interactions, delivering exceptional customer service, and setting industry standards. We are honored to present these dealers with their awards,&#8221;<\/em>&nbsp;said Cassie Broemmer, Chief Revenue Officer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each CRISP metric is weighted at 25%. Additional criteria that needed to be met were that each dealership needed to have a minimum of 500 inbound and 500 outbound calls per month. The data was collected from January to November 2023, and pursue scores were capped at 100%. Only one award is presented per dealership group.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information about the Dealership CRISP Awards program, contact your Car Wars consultant or reach out to<br><a class=\"link\" href=\"mailto:content@carwars.com\" target=\"_blank\" rel=\"noreferrer noopener\">content@carwars.com<\/a>.<\/p>\n","protected":false},"featured_media":4906,"template":"","class_list":["post-4904","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Car Wars Announces Winners of the 2023 Dealership CRISP Awards: Recognizing Excellence in Phone Handling and Customer Experience<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carwars.com\/main\/news\/car-wars-announces-winners-of-the-2023-dealership-crisp-awards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Car Wars Announces Winners of the 2023 Dealership CRISP Awards: Recognizing Excellence in Phone Handling and Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Dallas, TX | January 12, 2024 \u2014 Car Wars, the industry-leading call tracking and phone handling solution, is proud to announce the winners of the 2023 Dealership CRISP Awards. 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