{"id":4991,"date":"2018-08-22T12:00:45","date_gmt":"2018-08-22T12:00:45","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=news&#038;p=4991"},"modified":"2024-10-01T14:33:31","modified_gmt":"2024-10-01T14:33:31","slug":"deep-link-in-crm-enables-quick-access-into-past-and-current-customer-experiences","status":"publish","type":"news","link":"https:\/\/carwars.com\/main\/news\/deep-link-in-crm-enables-quick-access-into-past-and-current-customer-experiences\/","title":{"rendered":"Deep link in CRM Enables Quick Access into Past and Current Customer Experiences"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Car Wars provides dealerships with a seamless phone integration experience through CRM deep link accessibility on Live Calls.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dallas, TX | August 22, 2018<\/strong>\u00a0\u2014 Car Wars just added accessibility to CRM via a deep link onto their suite of artificial intelligence (AI) features. Agents will now be able to quickly access complete customer records in their preferred CRM directly on a call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how it works: as soon as the phone is picked up, agents are provided with the customer\u2019s CRM records. Users have access to the deep link on live calls, previous calls and call alerts throughout Car Wars.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This feature has a lot of potential applications for dealers. Let\u2019s say an agent is listening to a sales lead in Car Wars and notices the appointment was never set. The agent clicks into CRM, sees the full customer record and is instantly armed with the information needed to call the prospect and set a firm appointment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cEfficiency on every call is assured with Car Wars\u2019 CRM deep link,\u201d<\/em> said Mike Haeg, Vice President of Automotive at Car Wars. <em>\u201cAgents no longer needs to waste time asking their callers the same questions a second (maybe even third) time; critical caller information from past calls is available before they even hear the caller\u2019s voice.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The CRM deep link accessibility not only provides visibility into customers\u2019 past experiences, but it also provides insight into current activity. If a sales agent is discussing certain vehicles with a customer on the phone, those vehicles will be displayed on screen through the deep link.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Car Wars team is constantly innovating. Would you believe it if Car Wars said this is still only the beginning? You better.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be on the lookout for more upcoming product features. For more information, go to&nbsp;<a class=\"link\" href=\"https:\/\/carwars.com\/main\/\">www.carwars.com<\/a>.<\/p>\n","protected":false},"featured_media":4696,"template":"","class_list":["post-4991","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deep link in CRM Enables Quick Access into Past and Current Customer Experiences - Automotive Phone Solutions | Car Wars<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carwars.com\/main\/news\/deep-link-in-crm-enables-quick-access-into-past-and-current-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deep link in CRM Enables Quick Access into Past and Current Customer Experiences - Automotive Phone Solutions | Car Wars\" \/>\n<meta property=\"og:description\" content=\"Car Wars provides dealerships with a seamless phone integration experience through CRM deep link accessibility on Live Calls. Dallas, TX | August 22, 2018\u00a0\u2014 Car Wars just added accessibility to CRM via a deep link onto their suite of artificial intelligence (AI) features. 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