{"id":10171,"date":"2024-01-19T14:31:55","date_gmt":"2024-01-19T14:31:55","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=10171"},"modified":"2025-11-04T16:01:14","modified_gmt":"2025-11-04T16:01:14","slug":"executive-masterclass-webinar","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/executive-masterclass-webinar\/","title":{"rendered":"20-Minute Dealer Executive Masterclass: 5 Critical Phone Handling Strategies to Implement in 2024"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10171\" class=\"elementor elementor-10171\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3806151 e-con-full e-flex e-con e-child\" data-id=\"3806151\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efb2105 elementor-widget elementor-widget-image\" data-id=\"efb2105\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2251\" height=\"1317\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/01\/20-Minute-Masterclass_laptop.png\" class=\"attachment-full size-full wp-image-10175\" alt=\"laptop\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/01\/20-Minute-Masterclass_laptop.png 2251w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/01\/20-Minute-Masterclass_laptop-300x176.png 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/01\/20-Minute-Masterclass_laptop-1024x599.png 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/01\/20-Minute-Masterclass_laptop-768x449.png 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/01\/20-Minute-Masterclass_laptop-1536x899.png 1536w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/01\/20-Minute-Masterclass_laptop-2048x1198.png 2048w\" sizes=\"auto, (max-width: 2251px) 100vw, 2251px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dac895 elementor-widget elementor-widget-text-editor\" data-id=\"3dac895\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Watch Now<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b77edd7 e-flex e-con-boxed e-con e-parent\" data-id=\"b77edd7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-550e1d7 elementor-widget elementor-widget-text-editor\" data-id=\"550e1d7\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<p>The ability to harness the most pivotal tool at your disposal \u2014 the phone \u2014 is a defining factor in whether your store has a successful 2024. Properly leveraging the phone isn&#8217;t just about enhancing customer communication; it&#8217;s about seizing opportunities and not allowing deals to slip through the cracks.<\/p>\n<p>Discover the power of transformative strategies that will redefine your dealership&#8217;s phone handling process in 2024 to capture more leads.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edc8461 e-flex e-con-boxed e-con e-child\" data-id=\"edc8461\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac5232 elementor-widget elementor-widget-heading\" data-id=\"2ac5232\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Watch this 20-minute webinar for dealer executives and managers to uncover:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2641c2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d2641c2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The 5 proven techniques that successful dealers are harnessing to capture more phone leads<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Specific phone handling KPIs you should apply to your 2024 goals to improve your bottom line<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Why top dealers are emphasizing texting and video selling in the new year<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">How to prioritize agent accountability to ensure your people are professional phone handlers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ffe4ac e-con-full e-flex e-con e-child\" data-id=\"3ffe4ac\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f6ccc7 e-flex e-con-boxed e-con e-child\" data-id=\"4f6ccc7\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8cdef1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f8cdef1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a0bb3d e-flex e-con-boxed e-con e-child\" data-id=\"5a0bb3d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dd6e4ef e-con-full e-flex e-con e-child\" data-id=\"dd6e4ef\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0269170 elementor-widget elementor-widget-image\" data-id=\"0269170\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2023\/05\/brady-williamson.jpg\" class=\"attachment-large size-large wp-image-8719\" alt=\"\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2023\/05\/brady-williamson.jpg 1000w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2023\/05\/brady-williamson-300x300.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2023\/05\/brady-williamson-150x150.jpg 150w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2023\/05\/brady-williamson-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c423e e-flex e-con-boxed e-con e-child\" data-id=\"28c423e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f634b7b elementor-widget elementor-widget-text-editor\" data-id=\"f634b7b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Brady Williamson<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8894eaa elementor-widget elementor-widget-text-editor\" data-id=\"8894eaa\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Account Executive<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5bba17 elementor-widget elementor-widget-text-editor\" data-id=\"c5bba17\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With over 2 years of experience, Brady excels in building enduring customer relationships based tailored solutions. His knack for active listening ensures that he not only meets but exceeds client expectations, while his commitment to after-sales service solidifies his role as a long-term partner. Through his genuine dedication to customer connections, he builds long-lasting relationships.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea88bf5 e-con-full e-flex e-con e-child\" data-id=\"ea88bf5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-78a3783 e-flex e-con-boxed e-con e-child\" data-id=\"78a3783\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b70ce24 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b70ce24\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7d8ce1 e-flex e-con-boxed e-con e-child\" data-id=\"c7d8ce1\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6007922 e-con-full e-flex e-con e-child\" data-id=\"6007922\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6435798 elementor-widget elementor-widget-image\" data-id=\"6435798\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Jackson-Frye-1024x1024.jpg\" class=\"attachment-large size-large wp-image-7722\" alt=\"Jackson Frye\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Jackson-Frye-1024x1024.jpg 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Jackson-Frye-300x300.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Jackson-Frye-150x150.jpg 150w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Jackson-Frye-768x768.jpg 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Jackson-Frye-1536x1536.jpg 1536w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Jackson-Frye-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bef71f7 e-flex e-con-boxed e-con e-child\" data-id=\"bef71f7\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-264707f elementor-widget elementor-widget-text-editor\" data-id=\"264707f\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jackson Frye<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e423bd elementor-widget elementor-widget-text-editor\" data-id=\"0e423bd\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Client Success Manager<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-855c69a elementor-widget elementor-widget-text-editor\" data-id=\"855c69a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jackson joined Car Wars in September 2021. As a client success manager, he spends most of his time at and with dealerships improving their phone processes. From single top dealers to larger groups, Jackson is dedicated to solving problems dealership face.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Join us for our 20-minute webinar for Dealer Executives to successfully harness the most powerful tool &#8211; the phone!<\/p>\n","protected":false},"featured_media":11826,"template":"","resource_categories":[88,77],"class_list":["post-10171","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-on-demand-webinar","resource_categories-webinar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Phone Handling Skills: 5 Critical Strategies for 2024 | Car Wars<\/title>\n<meta name=\"description\" content=\"Master your phone-handling skills with these 5 critical strategies for 2024. 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