{"id":10600,"date":"2025-08-04T15:33:13","date_gmt":"2025-08-04T15:33:13","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=10600"},"modified":"2025-11-05T16:44:57","modified_gmt":"2025-11-05T16:44:57","slug":"faqs-everything-you-need-to-know-about-the-voice-recognition-enhancements","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/faqs-everything-you-need-to-know-about-the-voice-recognition-enhancements\/","title":{"rendered":"FAQs + Everything You Need to Know About the Voice Recognition Enhancements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10600\" class=\"elementor elementor-10600\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5a50b5 e-flex e-con-boxed e-con e-parent\" data-id=\"f5a50b5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cda36 elementor-widget elementor-widget-text-editor\" data-id=\"97cda36\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Car Wars is rolling out Voice Recognition updates, designed to improve visibility into team call handling and streamline the enrollment process. This update introduces flexible new enrollment methods and subtle enhancements to the Voice Recognition management page, ensuring accurate call assignment with minimal effort.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><b><i><span data-contrast=\"none\">What are the Voice Recognition updates and how do they work?<\/span><\/i><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Voice Recognition (VR) is a Car Wars tool that automatically identifies who answered the phone at your dealership by recognizing individual speech patterns. Once enrolled, team members are automatically tied to future calls; no phone codes or manual tagging required.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">New enhancements expand enrollment through outbound calls and improved backend performance for even more accurate call assignment. After five qualifying outbound calls on a tracked line, the system begins recognizing and tying the user to inbound calls they handled automatically.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><div class=\"indent\"><h5><span class=\"number\">1 <\/span><em><span class=\"TextRun SCXW185922787 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185922787 BCX8\">What\u2019s<\/span><span class=\"NormalTextRun SCXW185922787 BCX8\"> new with Voice Recognition<\/span><span class=\"NormalTextRun SCXW185922787 BCX8\">?<\/span><\/span><span class=\"EOP SCXW185922787 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/em><\/h5><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">More ways to enroll: Outbound calls can now be used for enrollment. Once a user has made five qualifying outbound calls on a tracked line, our system will begin the enrollment process automatically.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Consent management for specific states: Due to compliance laws in Texas, Illinois, Washington, and Canada, users in these states must provide consent before enrollment (more details below).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Updated Voice Recognition statuses: You may notice a few small tweaks in the Voice Recognition management page to reflect these updates.<\/span><\/li><\/ul><h5><span class=\"number\">2 <\/span><em><span class=\"TextRun SCXW143432572 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW143432572 BCX8\">Do I need to re-enroll in Voice <\/span><span class=\"NormalTextRun SCXW143432572 BCX8\">Recognition <\/span><span class=\"NormalTextRun SCXW143432572 BCX8\">with<\/span><span class=\"NormalTextRun SCXW143432572 BCX8\"> these updates?<\/span><\/span><span class=\"EOP SCXW143432572 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/em><\/h5><p><span class=\"TextRun SCXW147754961 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW147754961 BCX8\">No action is needed unless you <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW147754961 BCX8\">are <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW147754961 BCX8\">located<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW147754961 BCX8\"> in<\/span><span class=\"NormalTextRun SCXW147754961 BCX8\"> Texas, Illinois, <\/span><span class=\"NormalTextRun SCXW147754961 BCX8\">Washington<\/span><span class=\"NormalTextRun SCXW147754961 BCX8\">, or Canada and have not yet given consent<\/span><span class=\"NormalTextRun SCXW147754961 BCX8\">.<\/span><span class=\"NormalTextRun SCXW147754961 BCX8\"> All other users will be automatically enrolled in the <\/span><span class=\"NormalTextRun SCXW147754961 BCX8\">new version<\/span><span class=\"NormalTextRun SCXW147754961 BCX8\"> of VR as the rollout occurs.<\/span><\/span><span class=\"EOP SCXW147754961 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h5><span class=\"number\">3 <\/span><em><span class=\"EOP SCXW143432572 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"><span class=\"TextRun SCXW254717548 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW254717548 BCX8\">How do users in Texas, Illinois, <\/span><span class=\"NormalTextRun SCXW254717548 BCX8\">Washington<\/span><span class=\"NormalTextRun SCXW254717548 BCX8\">, and Canada<\/span><span class=\"NormalTextRun SCXW254717548 BCX8\"> give <\/span><span class=\"NormalTextRun SCXW254717548 BCX8\">consent<\/span><span class=\"NormalTextRun SCXW254717548 BCX8\">?<\/span><\/span><\/span><\/em><\/h5><p><span data-contrast=\"auto\">Users in these states or provinces in Canada will see a pop-up in the Car Wars platform prompting them to give consent if they have not already given consent for biometric enrollment prior to these updates. They can also navigate to their profile at any time to provide it manually.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">If a user manages multiple locations, they may need to provide consent once for each relevant location. Be on the lookout for emails or in-platform messaging from Car Wars with more details.<\/span><\/p><h5><span class=\"number\">4 <\/span><em><span class=\"TextRun SCXW70653628 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70653628 BCX8\">Can users still be e<\/span><span class=\"NormalTextRun SCXW70653628 BCX8\">nrolled if they <\/span><span class=\"NormalTextRun SCXW70653628 BCX8\">don\u2019t<\/span><span class=\"NormalTextRun SCXW70653628 BCX8\"> give consent?<\/span><\/span><span class=\"EOP SCXW70653628 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/em><\/h5><p><span class=\"TextRun SCXW265225403 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265225403 BCX8\">Only users in Texas, <\/span><span class=\"NormalTextRun SCXW265225403 BCX8\">Illinois,<\/span> <span class=\"NormalTextRun SCXW265225403 BCX8\">Washington, <\/span><span class=\"NormalTextRun SCXW265225403 BCX8\">or Canada<\/span> <span class=\"NormalTextRun SCXW265225403 BCX8\">are required to<\/span><span class=\"NormalTextRun SCXW265225403 BCX8\"> give explicit consent. If they do not, they cannot be enrolled until that consent is granted. All other users will be enrolled automatically via our new process.<\/span><\/span><\/p><h5><span class=\"number\">5 <\/span><em><span class=\"TextRun SCXW70653628 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70653628 BCX8\">What are qualifying outbound calls to enable automatic enrollment through outbound calls?<\/span><\/span><\/em><\/h5><p><span class=\"TextRun SCXW49839224 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW49839224 BCX8\">To enable enrollment through outbound calls<\/span><span class=\"NormalTextRun SCXW49839224 BCX8\">, agents must have a minimum of five calls<\/span><span class=\"NormalTextRun SCXW49839224 BCX8\"> on a tracked line<\/span> <span class=\"NormalTextRun SCXW49839224 BCX8\">that make up two minutes of agent talk<\/span><span class=\"NormalTextRun SCXW49839224 BCX8\"> time each (removing silences) in a live conversation. <\/span><span class=\"NormalTextRun SCXW49839224 BCX8\">If an agent does not have enough qualifying outbound calls, manual enrollment is still <\/span><span class=\"NormalTextRun SCXW49839224 BCX8\">utilized<\/span><span class=\"NormalTextRun SCXW49839224 BCX8\">. <\/span><span class=\"NormalTextRun SCXW49839224 BCX8\">The highest accuracy is seen from a combination of outbound call <\/span><span class=\"NormalTextRun SCXW49839224 BCX8\">enrollment<\/span><span class=\"NormalTextRun SCXW49839224 BCX8\"> and manual enrollment.<\/span><\/span><\/p><h5><span class=\"number\">6 <\/span><em><span class=\"TextRun SCXW70653628 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70653628 BCX8\">Will I notice any changes in how calls are assigned?<\/span><\/span><\/em><\/h5><p><span class=\"TextRun SCXW26904698 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26904698 BCX8\">No. Clients should not see any noticeable change in how calls are assigned with Voice Recognition<\/span><span class=\"NormalTextRun SCXW26904698 BCX8\">. The update is designed to improve backend performance and expand enrollment capabilities, while <\/span><span class=\"NormalTextRun SCXW26904698 BCX8\">maintaining<\/span><span class=\"NormalTextRun SCXW26904698 BCX8\"> the same seamless experience <\/span><span class=\"NormalTextRun SCXW26904698 BCX8\">you\u2019re<\/span><span class=\"NormalTextRun SCXW26904698 BCX8\"> used to.<\/span><\/span><\/p><h5><span class=\"number\">7 <\/span><em><span class=\"TextRun SCXW70653628 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70653628 BCX8\">How does <span class=\"TextRun SCXW267409829 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267409829 BCX8\">Voice Recognition improve staff performance tracking?<\/span><\/span><\/span><\/span><\/em><\/h5><p><span class=\"TextRun SCXW52413606 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW52413606 BCX8\">Voice Recognition allows managers to see which team member answered each call and how they performed<\/span><span class=\"NormalTextRun SCXW52413606 BCX8\"> w<\/span><span class=\"NormalTextRun SCXW52413606 BCX8\">ithout relying on manual tagging. Over time, this helps <\/span><span class=\"NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW52413606 BCX8\">dealerships <\/span><span class=\"NormalTextRun CommentHighlightPipeRest SCXW52413606 BCX8\">identify<\/span><span class=\"NormalTextRun SCXW52413606 BCX8\"> strengths, pinpoint training needs, and ensure accountability across the team.<\/span><\/span><\/p><h5><span class=\"number\">8 <\/span><em><span class=\"TextRun SCXW70653628 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70653628 BCX8\">How <span class=\"TextRun SCXW23572072 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW23572072 BCX8\">can I check if my team is enrolled?<\/span><\/span><\/span><\/span><\/em><\/h5><p><span class=\"TextRun SCXW117477197 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117477197 BCX8\">You can view enrollment statuses directly <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117477197 BCX8\">in<\/span><span class=\"NormalTextRun SCXW117477197 BCX8\"> the <\/span><span class=\"NormalTextRun SCXW117477197 BCX8\">Voice Recognition <\/span><span class=\"NormalTextRun SCXW117477197 BCX8\">management<\/span><span class=\"NormalTextRun SCXW117477197 BCX8\"> page.<\/span><\/span><\/p><\/div><p><span class=\"TextRun SCXW97636043 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW97636043 BCX8\">If you have any questions or concerns about the enhanced VR or the transition process, please do not hesitate to contact your <\/span><span class=\"NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW97636043 BCX8\">Car Wars consultant or Car Wars<\/span><span class=\"NormalTextRun CommentHighlightPipeRest SCXW97636043 BCX8\"> support <\/span><\/span><a class=\"link\" href=\"https:\/\/carwars.com\/platform_a\/help.cfm\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW97636043 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW97636043 BCX8\" data-ccp-charstyle=\"Hyperlink\">HERE<\/span><\/span><\/a><span class=\"TextRun SCXW97636043 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW97636043 BCX8\">. Thank you for your continued trust and partnership.<\/span><\/span><span class=\"EOP SCXW97636043 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:263,&quot;335559739&quot;:263}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This update introduces flexible new enrollment methods and subtle enhancements to the Voice Recognition management page, ensuring accurate call assignment with minimal effort. <\/p>\n","protected":false},"featured_media":11916,"template":"","resource_categories":[82,78],"class_list":["post-10600","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-blog","resource_categories-product-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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