{"id":10740,"date":"2025-08-11T20:40:05","date_gmt":"2025-08-11T20:40:05","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=10740"},"modified":"2025-10-21T16:39:35","modified_gmt":"2025-10-21T16:39:35","slug":"mid-year-metrics-2025","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/mid-year-metrics-2025\/","title":{"rendered":"Mid-Year Metrics: Key Takeaways from 2025 Dealership Phone Data"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10740\" class=\"elementor elementor-10740\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dfca1c e-con-full e-flex e-con e-child\" data-id=\"5dfca1c\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd51b51 elementor-widget elementor-widget-image\" data-id=\"fd51b51\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1502\" height=\"2000\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/08\/Mid-Year-Metrics-Key-Takeaways-from-2025-Dealership-Phone-Data_Data-Study_Mockup.png\" class=\"attachment-full size-full wp-image-10748\" alt=\"\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/08\/Mid-Year-Metrics-Key-Takeaways-from-2025-Dealership-Phone-Data_Data-Study_Mockup.png 1502w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/08\/Mid-Year-Metrics-Key-Takeaways-from-2025-Dealership-Phone-Data_Data-Study_Mockup-225x300.png 225w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/08\/Mid-Year-Metrics-Key-Takeaways-from-2025-Dealership-Phone-Data_Data-Study_Mockup-769x1024.png 769w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/08\/Mid-Year-Metrics-Key-Takeaways-from-2025-Dealership-Phone-Data_Data-Study_Mockup-768x1023.png 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/08\/Mid-Year-Metrics-Key-Takeaways-from-2025-Dealership-Phone-Data_Data-Study_Mockup-1154x1536.png 1154w\" sizes=\"auto, (max-width: 1502px) 100vw, 1502px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7a31b0 e-flex e-con-boxed e-con e-parent\" data-id=\"a7a31b0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10f822a elementor-widget elementor-widget-text-editor\" data-id=\"10f822a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!-- wp:paragraph -->\n<p><span data-contrast=\"auto\">The first half of 2025 has made one thing clear. The phone is still your dealership\u2019s most powerful tool and its biggest risk if mismanaged.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Car Wars analyzed over <\/span><b><span data-contrast=\"auto\">48 million inbound calls<\/span><\/b><span data-contrast=\"auto\"> across nearly <\/span><b><span data-contrast=\"auto\">3,000 dealerships<\/span><\/b><span data-contrast=\"auto\"> to understand exactly what\u2019s driving or stalling performance on the phone. Our mid-year study reveals the latest trends, challenges, and key behaviors separating top performers from the rest.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Whether you&#8217;re refining your staffing strategy, tightening up call handling, or using AI for smarter engagement, this data-backed guide will help you improve your approach and finish the year stronger than you started.<\/span><\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e23363 e-flex e-con-boxed e-con e-child\" data-id=\"9e23363\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca3816c elementor-widget elementor-widget-heading\" data-id=\"ca3816c\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inside the report:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdeec33 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"cdeec33\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b> Call Volume Recap: <\/b> Understand how traffic is shifting across departments and what that means for your team.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b> Call Connection:<\/b> Learn what connection rates look like today and how they impact revenue.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b> Book More Appointments: <\/b> Identify the missed opportunities hiding in your call data.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b> Data-Backed Tips: <\/b> Practical recommendations to help you reach your year-end goals. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Unlock key phone trends from 48M+ calls across 3,000 dealerships. 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