{"id":11752,"date":"2025-10-29T16:39:30","date_gmt":"2025-10-29T16:39:30","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=11752"},"modified":"2026-03-04T19:08:28","modified_gmt":"2026-03-04T19:08:28","slug":"the-expert-sit-down-webinar-2","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/the-expert-sit-down-webinar-2\/","title":{"rendered":"Episode 2: A Conversation on What\u2019s Working Now for the Modern Dealership \u2013 Customer Service Edition"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11752\" class=\"elementor elementor-11752\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3806151 e-con-full e-flex e-con e-child\" data-id=\"3806151\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efb2105 elementor-widget elementor-widget-image\" data-id=\"efb2105\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1106\" height=\"638\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/10\/Exclusive-Sit-Down-Webinar-Episode-2_Laptop.png\" class=\"attachment-full size-full wp-image-11759\" alt=\"\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/10\/Exclusive-Sit-Down-Webinar-Episode-2_Laptop.png 1106w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/10\/Exclusive-Sit-Down-Webinar-Episode-2_Laptop-300x173.png 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/10\/Exclusive-Sit-Down-Webinar-Episode-2_Laptop-1024x591.png 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/10\/Exclusive-Sit-Down-Webinar-Episode-2_Laptop-768x443.png 768w\" sizes=\"auto, (max-width: 1106px) 100vw, 1106px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dac895 elementor-widget elementor-widget-text-editor\" data-id=\"3dac895\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Watch Now!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b77edd7 e-flex e-con-boxed e-con e-parent\" data-id=\"b77edd7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-550e1d7 elementor-widget elementor-widget-text-editor\" data-id=\"550e1d7\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong><em>Want to know what today&#8217;s top industry leaders are recommending to elevate customer experience?<\/em><\/strong><\/p>\n<p>Car Wars continues its\u00a0<b>Expert Series<\/b>\u00a0with another candid conversation between two automotive veterans who bring decades of perspective and practical insight to the table. This time, they are diving into how to improve customer experience at your dealership.<\/p>\n<p><b>Car Wars CEO Stephane Ferri and Automotive Senior Advisor David Kain\u00a0<\/b>sit down to talk about what truly drives dealership success today, the customer journey. From the first call to the long-term service relationship, they&#8217;ll unpack how leading teams are creating consistent, connected experiences that deliver measurable ROI and lasting ROE (return on experience).<\/p>\n<p>With more than 25 years each in the business, Stephane and David bring a grounded, real-world perspective to what it takes to earn and keep customers for life. You&#8217;ll hear why the service department has become the heart of dealership retention, how to balance technology and people across the customer lifecycle, and what it means to measure success beyond the sale.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edc8461 e-flex e-con-boxed e-con e-child\" data-id=\"edc8461\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac5232 elementor-widget elementor-widget-heading\" data-id=\"2ac5232\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What You\u2019ll Hear in Episode 2: <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2641c2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d2641c2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>The Full Customer Journey:<\/b> <br>How the best dealerships connect sales and service departments to deliver a seamless experience from start to finish.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>The Service Department's Role in Retention:<\/b><br>Why service is the foundation of loyalty, reputation, and sustainable revenue growth.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>ROI and ROE in Focus:<\/b><br>How leading dealers are balancing profit with strong customer relationships to build lasting success.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Real Insights from Real Leaders:<\/b><br>Stephane and David share tangible takeaways dealers can put into action right now to elevate every customer interaction.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-832ea4d elementor-widget elementor-widget-text-editor\" data-id=\"832ea4d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<div class=\"left\">\n<div class=\"subtitle\">\n<p>Stay tuned for more episodes in the Car Wars Expert Series, real conversations with the people shaping the future of automotive.<\/p>\n<\/div>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ffe4ac e-con-full e-flex e-con e-child\" data-id=\"3ffe4ac\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f6ccc7 e-flex e-con-boxed e-con e-child\" data-id=\"4f6ccc7\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8cdef1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f8cdef1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a0bb3d e-flex e-con-boxed e-con e-child\" data-id=\"5a0bb3d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dd6e4ef e-con-full e-flex e-con e-child\" data-id=\"dd6e4ef\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0269170 elementor-widget elementor-widget-image\" data-id=\"0269170\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/stephane-ferri\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Stephane-Ferri.jpg\" class=\"attachment-large size-large wp-image-7723\" alt=\"Stephane Ferri\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Stephane-Ferri.jpg 970w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Stephane-Ferri-300x300.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Stephane-Ferri-150x150.jpg 150w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/04\/Stephane-Ferri-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c423e e-flex e-con-boxed e-con e-child\" data-id=\"28c423e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f634b7b elementor-widget elementor-widget-text-editor\" data-id=\"f634b7b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Stephane Ferri<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8894eaa elementor-widget elementor-widget-text-editor\" data-id=\"8894eaa\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>CEO, Car Wars<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5bba17 elementor-widget elementor-widget-text-editor\" data-id=\"c5bba17\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW9775405 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW9775405 BCX8\">Stephane Ferri<\/span><\/span><span class=\"TextRun SCXW9775405 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW9775405 BCX8\"> is CEO and President of Car Wars, bringing more than 25 years of automotive leadership to the table. From launching digital strategy at Asbury Automotive to leading high-performing teams at Cox Automotive, Stephane\u2019s <\/span><span class=\"NormalTextRun SCXW9775405 BCX8\">track record<\/span><span class=\"NormalTextRun SCXW9775405 BCX8\"> spans <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW9775405 BCX8\">AutoTrader<\/span><span class=\"NormalTextRun SCXW9775405 BCX8\">, KBB, Dealer.com, and beyond. <\/span><span class=\"NormalTextRun SCXW9775405 BCX8\">He\u2019s<\/span><span class=\"NormalTextRun SCXW9775405 BCX8\"> helped scale SaaS and <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW9775405 BCX8\">MaaS<\/span><span class=\"NormalTextRun SCXW9775405 BCX8\"> models, guided M&amp;A deals at The Presidio Group, and led <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW9775405 BCX8\">PureCars<\/span><span class=\"NormalTextRun SCXW9775405 BCX8\"> through a strategic transformation. Today, <\/span><span class=\"NormalTextRun SCXW9775405 BCX8\">he\u2019s<\/span><span class=\"NormalTextRun SCXW9775405 BCX8\"> focused on driving innovation at Car Wars, empowering dealers with smarter technology and a stronger path to growth.<\/span><\/span><span class=\"EOP SCXW9775405 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a29f30 e-con-full e-flex e-con e-child\" data-id=\"5a29f30\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-84e719a e-flex e-con-boxed e-con e-child\" data-id=\"84e719a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-797d954 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"797d954\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9a93a8 e-flex e-con-boxed e-con e-child\" data-id=\"b9a93a8\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c1f7d00 e-con-full e-flex e-con e-child\" data-id=\"c1f7d00\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08dcdee elementor-widget elementor-widget-image\" data-id=\"08dcdee\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/davidkain\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/elementor\/thumbs\/David-Kain-scaled-e1753371719603-r98jat4myadb2820veqc3jseltj8qdd6zsp83ykwsw.jpg\" title=\"David Kain\" alt=\"David Kain\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fe3fb6 e-flex e-con-boxed e-con e-child\" data-id=\"7fe3fb6\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7f3b3 elementor-widget elementor-widget-text-editor\" data-id=\"ed7f3b3\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>David Kain<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-260e516 elementor-widget elementor-widget-text-editor\" data-id=\"260e516\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Senior Advisor, NCM Associates<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0126039 elementor-widget elementor-widget-text-editor\" data-id=\"0126039\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW122501848 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122501848 BCX8\">David Kain<\/span><\/span><span class=\"TextRun SCXW122501848 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122501848 BCX8\"> is a founder, coach, and industry veteran <\/span><span class=\"NormalTextRun SCXW122501848 BCX8\">who\u2019s<\/span><span class=\"NormalTextRun SCXW122501848 BCX8\"> helped thousands of leaders and teams in automotive, RV, marine, and powersports strengthen their processes and grow with purpose. As the co-founder of <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW122501848 BCX8\">FordDirect<\/span><span class=\"NormalTextRun SCXW122501848 BCX8\">, Kain Automotive, and Vendor 20 Group Corp, David has dedicated his career to improving customer experience, sales performance, and leadership development. His practical approach to coaching and process design makes him a go-to resource for dealerships looking to create lasting impact.<\/span><\/span><span class=\"EOP CommentStart CommentHighlightPipeRest PointComment CommentHighlightRest SCXW122501848 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In Episode 2 of the Car Wars Expert Series, two seasoned leaders share what\u2019s changing in the auto industry, and what decision makers need to focus on to keep their teams moving forward.<\/p>\n","protected":false},"featured_media":11681,"template":"","resource_categories":[88,77],"class_list":["post-11752","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-on-demand-webinar","resource_categories-webinar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A Conversation on What\u2019s Working Now for the Modern Dealership<\/title>\n<meta name=\"description\" content=\"Episode 2 of the Car Wars Expert Series features Stephane Ferri and David Kain uncovering what drives dealership success across the full customer journey and beyond the sale.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carwars.com\/main\/resources\/the-expert-sit-down-webinar-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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