{"id":15745,"date":"2026-01-22T14:41:23","date_gmt":"2026-01-22T14:41:23","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&p=15745"},"modified":"2026-06-12T14:13:59","modified_gmt":"2026-06-12T14:13:59","slug":"2025-industry-report","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/2025-industry-report\/","title":{"rendered":"The State of Dealership Phone Performance:
2025 Benchmarks Shaping Phone Strategy for 2026"},"content":{"rendered":"\t\t
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Download the 2025\u00a0<\/span>Industry<\/span> Report!<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Phone performance defined dealership results in 2025. Higher inbound volume, tighter customer expectations, and limited patience on hold reshaped how Sales and Service teams succeeded or struggled on the phone. Every missed connection carried real consequences for appointments, revenue, and customer trust.<\/span>\u00a0<\/span><\/p>\n

In this new industry report, Car Wars analyzed phone performance across thousands of dealerships to uncover the patterns that mattered most in 2025.\u00a0This report turns raw phone activity into clear insight, helping dealerships make smarter decisions and enter 2026 with a stronger, more intentional phone strategy.<\/span>\u00a0<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Inside the report, you will uncover: <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe top reasons dealership calls failed to connect and how nearly one-third were lost before a conversation began<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHow hold times and call length directly impacted appointment volume across Sales and Service <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe days and hours that drove the highest firm appointments rate <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCRISP benchmarks showing how dealership phone performance evolved throughout 2025 <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPractical insights to protect appointments, reduce missed opportunities, and improve results in 2026 <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    The highly anticipated 2025 phone performance report uncovers where calls were won, lost, and how dealerships can improve results in 2026.<\/p>\n","protected":false},"featured_media":15761,"template":"","resource_categories":[83,92],"class_list":["post-15745","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-e-books-reports","resource_categories-featured"],"acf":[],"yoast_head":"\n2025 Benchmarks Shaping Phone Strategy for 2026<\/title>\n<meta name=\"description\" content=\"The highly anticipated 2025 phone performance report uncovers where calls were won, lost, and how dealerships can improve results in 2026.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carwars.com\/main\/resources\/2025-industry-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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