{"id":17222,"date":"2026-03-20T14:02:16","date_gmt":"2026-03-20T14:02:16","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=17222"},"modified":"2026-03-20T14:17:03","modified_gmt":"2026-03-20T14:17:03","slug":"car-wars-on-fixing-the-communication-gap","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/car-wars-on-fixing-the-communication-gap\/","title":{"rendered":"CBT News Driving Solutions: Car Wars CEO Stephane Ferri on fixing the industry\u2019s biggest communication gap"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17222\" class=\"elementor elementor-17222\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5a50b5 e-flex e-con-boxed e-con e-parent\" data-id=\"f5a50b5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-758259a elementor-widget elementor-widget-image\" data-id=\"758259a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cbtnews.com\/car-wars-on-fixing-the-communication-gap\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2026\/03\/CBT-News-Stephane-Interview_click-here.jpg\" class=\"attachment-full size-full wp-image-17226\" alt=\"CBT News and Car Wars Driving Solutions Interview\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2026\/03\/CBT-News-Stephane-Interview_click-here.jpg 1920w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2026\/03\/CBT-News-Stephane-Interview_click-here-300x169.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2026\/03\/CBT-News-Stephane-Interview_click-here-1024x576.jpg 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2026\/03\/CBT-News-Stephane-Interview_click-here-768x432.jpg 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2026\/03\/CBT-News-Stephane-Interview_click-here-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97cda36 elementor-widget elementor-widget-text-editor\" data-id=\"97cda36\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Stephane Ferri, CEO of Car Wars, sits down with Jim Fitzpatrick, CBT News&#8217; Driving Solutions host, to discuss the automotive service industry&#8217;s biggest communication gap. Millions of missed service calls are costing dealerships valuable revenue opportunities, according to new data from Car Wars, and the company\u2019s CEO says artificial intelligence may help close the gap. On this episode of Driving Solutions, Stephane Ferri discusses the findings from the company\u2019s 2026 white paper and how dealerships are using AI-powered communication tools to improve service scheduling and customer engagement.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Stephane Ferri, CEO of Car Wars, sits down with Jim Fitzpatrick, CBT News&#8217; Driving Solutions host, to discuss the automotive service industry&#8217;s biggest communication gap.<\/p>\n","protected":false},"featured_media":17224,"template":"","resource_categories":[82],"class_list":["post-17222","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Car Wars on Fixing the Industry\u2019s Biggest Communication 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