{"id":5880,"date":"2023-04-05T16:47:34","date_gmt":"2023-04-05T16:47:34","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=5880"},"modified":"2025-11-05T20:24:39","modified_gmt":"2025-11-05T20:24:39","slug":"car-wars-revamps-call-details-to-deliver-even-greater-insights","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/car-wars-revamps-call-details-to-deliver-even-greater-insights\/","title":{"rendered":"Car Wars Revamps Call Details to Deliver Even Greater Insights"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5880\" class=\"elementor elementor-5880\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5a50b5 e-flex e-con-boxed e-con e-parent\" data-id=\"f5a50b5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cda36 elementor-widget elementor-widget-text-editor\" data-id=\"97cda36\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><b>Car Wars is excited to announce a revamp to our Call Details!<\/b><\/h3><p>We\u2019ve added new call detail features for an improved user experience and to provide more data-based insight into every phone call to and from your dealership. This enhancement allows you to now see:<\/p><div><p><u>Conversational Transcriptions<\/u> \u2014 Call transcriptions, powered by artificial intelligence, have been completely revamped. Not only are they formatted in much easier to read conversational format, but also improved in terms of accuracy.\u00a0<i>If you do not have Car Wars AI features, learn more about Conversational Transcriptions\u00a0<a class=\"link\" href=\"https:\/\/carwars.com\/home\/solutions\/conversational-transcriptions\/?\" target=\"_blank\" rel=\"noopener\">HERE.<\/a><\/i><\/p><p><u>CRM Call Data Insight<\/u> \u2014 For qualified CRM integrations, you will now have more insight into each caller. In addition to customer name and status of the caller, we will display the vehicle of interest, assigned salesperson or service agent, appointment information, and owned vehicle information.<\/p><p><u>CRISP Certification Status<\/u> \u2014 You can now identify if the agent the call is assigned to is CRISP Certified in the Call Details. <i>If you do not have our Car Wars CRISP Certification program at your dealership, click here\u00a0<a class=\"link\" href=\"https:\/\/www.carwars.com\/home\/solutions\/crisp-certification\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a>\u00a0to see how we can transform the phone-handling skills of your team.<\/i><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/revamped-call-details-ss1-1024x543.png\" alt=\"call recap\" width=\"800\" height=\"424\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/revamped-call-details-ss2-1024x677.png\" alt=\"call transcription\" width=\"800\" height=\"529\" \/><\/p><\/div><p>With these new features, you can gain more comprehensive insight into every call and more efficiently handle phone leads. This will also improve the customer experience because you will have all relevant data in front of you on every call.<\/p><p>View the enhanced Call Details in your own account\u00a0<a class=\"link\" href=\"https:\/\/carwars.com\/cx\/cx_details_list.cfm\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p><p>For questions regarding this call detail update, contact your Car Wars consultant or\u00a0<a class=\"link\" href=\"https:\/\/carwars.com\/platform_a\/help.cfm\" target=\"_blank\" rel=\"noopener\">Car Wars Support<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Unlock powerful call insights with revamped call details from Car Wars! Gain clarity on customer interactions and drive smarter decision-making today.<\/p>\n","protected":false},"featured_media":11951,"template":"","resource_categories":[82,78],"class_list":["post-5880","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-blog","resource_categories-product-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dealership Call Detail Update for Greater Insights | Car Wars<\/title>\n<meta name=\"description\" content=\"Unlock powerful call insights with revamped call details from Car Wars! Gain clarity on customer interactions and drive smarter decision-making today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carwars.com\/main\/resources\/car-wars-revamps-call-details-to-deliver-even-greater-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dealership Call Detail Update for Greater Insights | Car Wars\" \/>\n<meta property=\"og:description\" content=\"Unlock powerful call insights with revamped call details from Car Wars! 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