{"id":5909,"date":"2023-06-07T17:03:17","date_gmt":"2023-06-07T17:03:17","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=5909"},"modified":"2025-11-05T20:10:46","modified_gmt":"2025-11-05T20:10:46","slug":"new-text-message-reporting-added-to-the-staff-activity-report","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/new-text-message-reporting-added-to-the-staff-activity-report\/","title":{"rendered":"New Text Message Reporting Added to the Staff Activity Report!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5909\" class=\"elementor elementor-5909\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5a50b5 e-flex e-con-boxed e-con e-parent\" data-id=\"f5a50b5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cda36 elementor-widget elementor-widget-text-editor\" data-id=\"97cda36\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><b>Car Wars is excited to announce the addition of text message reporting to the Staff Activity Report!<\/b><\/h3><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4016 size-large\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-Texting-in-Staff-Activity-Report-1024x472.jpg\" alt=\"staff activity texting\" width=\"800\" height=\"369\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-Texting-in-Staff-Activity-Report-1024x472.jpg 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-Texting-in-Staff-Activity-Report-300x138.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-Texting-in-Staff-Activity-Report-768x354.jpg 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-Texting-in-Staff-Activity-Report-1536x708.jpg 1536w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-Texting-in-Staff-Activity-Report-2048x944.jpg 2048w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p><p>Each agent\u2019s texting activity is now shown on the Staff Activity Report under the Texting tab in Car Wars. To view, simply click on the Staff Activity Report from your Car Wars dashboard and toggle from \u2018Calls\u2019 to \u2018Texts\u2019 in the top left-hand corner.<\/p><p>This report shows the inbound and outbound activity of agents on all text threads they own in Car Wars. All texting activity shown here must occur on a Car Wars tracking line, such as their Agent Line.<\/p><p>These additional metrics will assist you in finding unaddressed text threads in the Texting pod and allow you to easily hone in on specific threads that do not have a response.<\/p><p>Be on the lookout for more text message reporting updates coming soon!<\/p><p>View the Staff Activity Report and toggle to Texts in your Car Wars account\u00a0<a class=\"link\" href=\"https:\/\/carwars.com\/platform_allies\/report_viewer.cfm?pid=283\" target=\"_blank\" rel=\"noopener\">HERE<\/a>!<\/p><p>If you have any questions regarding this update, contact your Car Wars consultant or Car Wars support\u00a0<a class=\"link\" href=\"https:\/\/carwars.com\/platform_a\/help.cfm\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>6\/7\/2023 \u2014 The new Text Message Reporting in the Staff Activity Report shows the inbound and outbound activity of agents on all text threads they own in Car Wars.<\/p>\n","protected":false},"featured_media":11947,"template":"","resource_categories":[82,78],"class_list":["post-5909","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-blog","resource_categories-product-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Text Message Reporting | Tracking Inbound &amp; Outbound Activity<\/title>\n<meta name=\"description\" content=\"Track text reporting with insights into inbound and outbound activity. Gain visibility on team communication and improve engagement with detailed reporting.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carwars.com\/main\/resources\/new-text-message-reporting-added-to-the-staff-activity-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Text Message Reporting | Tracking Inbound &amp; Outbound Activity\" \/>\n<meta property=\"og:description\" content=\"Track text reporting with insights into inbound and outbound activity. 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