{"id":5952,"date":"2023-11-06T17:29:19","date_gmt":"2023-11-06T17:29:19","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=5952"},"modified":"2025-11-05T19:52:16","modified_gmt":"2025-11-05T19:52:16","slug":"enhanced-customer-protection-in-car-wars-call-details","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/enhanced-customer-protection-in-car-wars-call-details\/","title":{"rendered":"Enhanced Customer Protection in Car Wars&#8217; Call Details"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5952\" class=\"elementor elementor-5952\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5a50b5 e-flex e-con-boxed e-con e-parent\" data-id=\"f5a50b5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cda36 elementor-widget elementor-widget-text-editor\" data-id=\"97cda36\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5><b>We&#8217;re thrilled to announce a significant update to Car Wars\u2019 Sensitive Information Removal for an enhanced user experience while staying committed to safeguarding your customers\u2019 personal information.<\/b><\/h5><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4037 size-full\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-HearNoEvil.jpg\" alt=\"sensitive info detection\" width=\"1921\" height=\"914\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-HearNoEvil.jpg 1921w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-HearNoEvil-300x143.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-HearNoEvil-1024x487.jpg 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-HearNoEvil-768x365.jpg 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/06\/CW-HearNoEvil-1536x731.jpg 1536w\" sizes=\"auto, (max-width: 1921px) 100vw, 1921px\" \/><\/p><p>Sensitive Information Removal isolates and removes sensitive caller information from audio recordings and call transcriptions to ensure personal data is protected. Using artificial intelligence-powered transcription, Car Wars detects sequences of numbers spoken in conversation with key phrases such as \u201ccredit card\u201d or \u201csocial security\u201d that are specific to the exchange of sensitive information.<\/p><p><i>How is this different?<\/i><\/p><p>Instead of deleting the entire audio file if sensitive information is detected, users can now listen to the call while only sensitive information is redacted. Car Wars allows you to read the audio transcription and listen to the call from the Car Wars platform, emails that include call details, calls shared into your CRM, or other integrations without seeing or hearing customer\u2019s sensitive information.<\/p><p>These enhanced security measures ensure the phone remains an asset, rather than a liability, for dealerships collecting sensitive information over the phone.<\/p><p>For questions regarding this update, contact your Car Wars consultant or\u00a0<a class=\"link\" href=\"https:\/\/carwars.com\/platform_a\/help.cfm\" target=\"_blank\" rel=\"noopener\">Car Wars Support<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>11\/6\/2023 \u2014 Sensitive Information Removal isolates and removes sensitive caller information from audio recordings to ensure personal data is protected and to remove practice liability.<\/p>\n","protected":false},"featured_media":11941,"template":"","resource_categories":[82,78],"class_list":["post-5952","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-blog","resource_categories-product-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enhanced Caller Information Removal in Call Details | Car Wars<\/title>\n<meta name=\"description\" content=\"Car Wars added enhanced caller information removal features for an improved user experience. 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