{"id":9708,"date":"2021-05-12T16:22:37","date_gmt":"2021-05-12T16:22:37","guid":{"rendered":"https:\/\/carwars.com\/main\/?post_type=resources&#038;p=9708"},"modified":"2025-10-02T19:16:08","modified_gmt":"2025-10-02T19:16:08","slug":"rosen-webinar","status":"publish","type":"resources","link":"https:\/\/carwars.com\/main\/resources\/rosen-webinar\/","title":{"rendered":"The Rosen Way: How Customer Experience Shapes a Winning Business Model for Rosen Automotive"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9708\" class=\"elementor elementor-9708\" data-elementor-post-type=\"resources\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3806151 e-con-full e-flex e-con e-child\" data-id=\"3806151\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efb2105 elementor-widget elementor-widget-image\" data-id=\"efb2105\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2251\" height=\"1317\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/The-Rosen-Way_Laptop.png\" class=\"attachment-full size-full wp-image-9713\" alt=\"laptop\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/The-Rosen-Way_Laptop.png 2251w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/The-Rosen-Way_Laptop-300x176.png 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/The-Rosen-Way_Laptop-1024x599.png 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/The-Rosen-Way_Laptop-768x449.png 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/The-Rosen-Way_Laptop-1536x899.png 1536w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/The-Rosen-Way_Laptop-2048x1198.png 2048w\" sizes=\"auto, (max-width: 2251px) 100vw, 2251px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dac895 elementor-widget elementor-widget-text-editor\" data-id=\"3dac895\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Watch Now<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b77edd7 e-flex e-con-boxed e-con e-parent\" data-id=\"b77edd7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-550e1d7 elementor-widget elementor-widget-text-editor\" data-id=\"550e1d7\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<p>The past year has been unpredictable for many dealerships. In spite of this, dealers who take a proactive approach to providing exceptional customer service and honing in on fundamental phone techniques to drive new business are coming out on top.\u00a0<b>One such group, Rosen Automotive, not only managed to stay competitive this past year, but also achieve enduring growth.<\/b><\/p>\n<p>In our on-demand webinar, Rosen Automotive&#8217;s President, Jeff Rosen, will join Car Wars&#8217; Clint Byers and Jordan Patterson to chat about his secret to creating a winning team and business model that prioritizes the customer. Jeff will answer burning questions about his mantra for treating customers like family, how to build an A+ team you can trust, and why he places such an emphasis on the phone.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edc8461 e-flex e-con-boxed e-con e-child\" data-id=\"edc8461\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac5232 elementor-widget elementor-widget-heading\" data-id=\"2ac5232\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">You'll discover:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2641c2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d2641c2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">How dealerships are coming out on top in an unpredictable environment<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The importance of prioritizing exceptional customer service and community<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">How to build a winning culture and team at your dealership<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Why top-notch phone handling is paramount to any dealership's success<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">What technology and techniques Rosen Automotive swears by to remain competitive<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ffe4ac e-con-full e-flex e-con e-child\" data-id=\"3ffe4ac\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f6ccc7 e-flex e-con-boxed e-con e-child\" data-id=\"4f6ccc7\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8cdef1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f8cdef1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a0bb3d e-flex e-con-boxed e-con e-child\" data-id=\"5a0bb3d\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dd6e4ef e-con-full e-flex e-con e-child\" data-id=\"dd6e4ef\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0269170 elementor-widget elementor-widget-image\" data-id=\"0269170\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/jeff-rosen-a2203a27\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/Jeff-Rosen.jpg\" class=\"attachment-large size-large wp-image-9714\" alt=\"Jeff Rosen\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/Jeff-Rosen.jpg 600w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/Jeff-Rosen-300x300.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2021\/05\/Jeff-Rosen-150x150.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c423e e-flex e-con-boxed e-con e-child\" data-id=\"28c423e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f634b7b elementor-widget elementor-widget-text-editor\" data-id=\"f634b7b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jeff Rosen<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8894eaa elementor-widget elementor-widget-text-editor\" data-id=\"8894eaa\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>President, Rosen Automotive<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5bba17 elementor-widget elementor-widget-text-editor\" data-id=\"c5bba17\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jeff Rosen is the President of Rosen Automotive, a growing automotive group proudly serving the residents of Illinois and Wisconsin since 1989. Jeff has been in the car business since 1983 and is passionate about this business. His goal is to make each and every customer&#8217;s experience the best it can be and treat everyone as part of the Rosen Automotive family.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ec0909 e-con-full e-flex e-con e-child\" data-id=\"8ec0909\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-721fd0f e-flex e-con-boxed e-con e-child\" data-id=\"721fd0f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5336e9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b5336e9\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fc20fd e-flex e-con-boxed e-con e-child\" data-id=\"2fc20fd\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-150c231 e-con-full e-flex e-con e-child\" data-id=\"150c231\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d9c3f elementor-widget elementor-widget-image\" data-id=\"c7d9c3f\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/07\/ClintByers-1024x1024.jpg\" class=\"attachment-large size-large wp-image-8385\" alt=\"Clint Byers\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/07\/ClintByers-1024x1024.jpg 1024w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/07\/ClintByers-300x300.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/07\/ClintByers-150x150.jpg 150w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/07\/ClintByers-768x768.jpg 768w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/07\/ClintByers-1536x1536.jpg 1536w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2024\/07\/ClintByers-2048x2048.jpg 2048w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-528b630 e-flex e-con-boxed e-con e-child\" data-id=\"528b630\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a460f1 elementor-widget elementor-widget-text-editor\" data-id=\"1a460f1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Clint Byers<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d019d elementor-widget elementor-widget-text-editor\" data-id=\"a1d019d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Account Executive, Car Wars<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23b0373 elementor-widget elementor-widget-text-editor\" data-id=\"23b0373\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Clint joined Car Wars in June 2015. Clint spent the first five years of his time at Car Wars working with top dealer groups around the country to help them own the phone. Now, he specifically helps dealerships in Texas, New Mexico, and Colorado identify areas of their phone process that are leading to lost revenue.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe2844a e-con-full e-flex e-con e-child\" data-id=\"fe2844a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d28d1ee e-flex e-con-boxed e-con e-child\" data-id=\"d28d1ee\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65dcf49 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"65dcf49\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7202378 e-flex e-con-boxed e-con e-child\" data-id=\"7202378\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-10904a0 e-con-full e-flex e-con e-child\" data-id=\"10904a0\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d436736 elementor-widget elementor-widget-image\" data-id=\"d436736\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/01\/jordan-patterson.jpg\" class=\"attachment-large size-large wp-image-7529\" alt=\"Jordan Patterson\" srcset=\"https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/01\/jordan-patterson.jpg 1000w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/01\/jordan-patterson-300x300.jpg 300w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/01\/jordan-patterson-150x150.jpg 150w, https:\/\/carwars.com\/main\/wp-content\/uploads\/2025\/01\/jordan-patterson-768x768.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e8a295 e-flex e-con-boxed e-con e-child\" data-id=\"6e8a295\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd7a508 elementor-widget elementor-widget-text-editor\" data-id=\"fd7a508\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jordan Patterson<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d653d88 elementor-widget elementor-widget-text-editor\" data-id=\"d653d88\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Sales Director, Car Wars<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-710a30b elementor-widget elementor-widget-text-editor\" data-id=\"710a30b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jordan has spent the past six years at Car Wars helping dealers, across the country, improve their bottom line with better phone processes. He received his undergraduate at Dallas Baptist University where he met and married his wife, Kaitlin. They have two boys, Davis &amp; Silas. He continues to passionately address the status quo of dealership phone handling and helps automotive leaders achieve the results they really want.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In this webinar, Rosen Automotive&#8217;s President, Jeff Rosen, joins Car Wars&#8217; Clint Byers and Jordan Patterson to chat about his secret to creating a winning team and business model that prioritizes the customer.<\/p>\n","protected":false},"featured_media":9701,"template":"","resource_categories":[88,77],"class_list":["post-9708","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_categories-on-demand-webinar","resource_categories-webinar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Impact of Customer Experience: Rosen&#039;s Business Model<\/title>\n<meta name=\"description\" content=\"Learn how Rosen Automotive enhances customer experience through its innovative business model. 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