GREETING
"This call may be recorded for quality assurance. To reach our service department, say or press 1. To reach our sales department, say or press 2. For any other inquiries, please say or press 0."
Temporary Closure Routing
Route your customer calls to remote staff who can help during the COVID-19 shutdowns.
This Temporary Closure Routing page quickly creates a phone bridge for your dealership specifically designed to get customers to someone that can help, even to staff members working from home.
Fill out the form below to create your phone bridge. We will:
- Create a bridge that rings departments to specific cell phone or dealership lines.
- Set up a voicemail line for customers to leave a message if no one answers and send a transcription of that voicemail to you.
- Send you a daily report of legitimate calls.
- Provide simple next steps to get your phone traffic running through the new routing.
- Have your new bridge set up, tested, and taking live traffic within a day.
If you need assistance going through this form, call 214-446-7867 and we'll walk through it with you.
Set Up My Bridge
ROUTING
All incoming calls will show a single caller ID that your people can store as a contact labeled Dealership Call. This makes it easy for them to know which calls are business related.
We'll only ring to your people during work hours (8:00AM - 6:00PM).
If no one picks up after a few rings we'll play this greeting, then email you a transcript if they leave a message.
"A team member is not currently availible to take your call. Please leave a message, which will be converted to text and immediately forwarded to key members of our staff. We look forward to being in touch soon."
ALERTS
All legitimate calls (whether voicemail or a live conversation) will be emailed to the recipient list you provide here:
Each notification will include a link to the caller's record in your CRM.
CONTACT INFORMATION
Provide your name and phone number so we can reach you to confirm when this is ready to be tested