Managing a high call volume in Service Departments can be tough, especially with the industry experiencing low staff retention and high demand. Service advisors get overwhelmed, leading to customer frustration and declining CSI scores.
Phone handlers who remain customer-centric and attentive can leave a lasting impression, enhancing the Service Department's customer experience and improving phone call conversions. Follow these proven word tracks for the six most common customer objections and requests to enhance the customer experience, increase appointment conversions, and raise your CSI score.
Download to discover:
doneStrategies to overcome the six most common customer objections and requests in your Service Department
doneBest practices when it comes to conquering common outbound calls like declined service follow-ups and status updates
doneCreative phone handling strategies to implement throughout the entire customer journey with your Service Department
doneNine call scripts proven to improve customer satisfaction in your Service Department
