5 Reasons Your Dealership Could Be Missing the Mark On Outbound Calls
Building Tech Stacks that Optimize Marketing AND Your Bottom Line
In this on-demand webinar, Colby Joyner of Cavender Automotive Group sits down with Car Wars' Jennifer Carroll and Curtis Batsel to discuss the importance of building an efficient technology stack.
7 Clear-Cut Strategies to Boost Your Dealership's Results Through Call Tracking
In this webinar, Car Wars' Judson Jones and Matt Alford share exactly what call tracking is and why it's viewed as a cornerstone for top automotive dealerships.
How Feldman Automotive Evolves for Excellence in Customer Communication
In this webinar, "Big" Al Gillespie sits down with Car Wars' Cassie Broemmer to discuss the key shifts he's seen in consumer behavior during his career in automotive, and why it's critical to stay ahead of the curve in customer communication.
5 Must-Haves of a Proper Phone System: Boost Customer and User Experience
In this webinar, Car Wars' Sarah Dragoun and GoTo's Stephanie Bowers discuss implementing customer-centric approach to communication in your dealership and five key guidelines to evaluate your current phone system.
Proven Word Tracks to Get Your Toughest Customers into the Dealership
In this on-demand webinar, Ryan Pitz and Connor Van Hemert, our training experts, answer all of your questions on how to handle tough conversations and objections with potential buyers over the phone.
Staff Retention 101: Developing, Training, and Incentivizing Your Team
In this webinar, consulting experts Jennifer Carroll and Barbie Brand discuss one of the biggest challenges across the industry — staff retention. They provide actionable steps to help develop your staff and reducing churn.
Proven Strategies to Overcome Inventory Shortages in 2023
In this webinar, industry experts Jordan Patterson and Clint Byers discuss one of the biggest challenges across the industry — inventory. They present new tactics we've seen successfully used by top dealers.
Industry Report: The Top 5 Automotive Phone Trends of 2022
In this on-demand webinar, Jake Wilker and Clint Byers from Car Wars discuss the top five phone trends of 2022 and reveal how these trends have impacted dealerships across the country.
5 Notorious Mistakes Your Sales & Service Teams Make in Outbound Phone Handling
In this on-demand panel hosted by Jeff Serra and joined by other Car Wars experts, learn how to leverage the phone to increase call conversion rates and strengthen outbound phone handling across your dealership.
Back to Basics: High-Performing Dealers Focus on the Fundamentals
In this webinar, Brandon Bingham, General Manager and Partner at Arrowhead BMW, joins Car Wars' Cassie Broemmer for an exclusive interview to discuss going back to the fundamentals in the automotive market.
Dealer Spotlight: Owning Outbound Calls in Service with Qvale Automotive Group
In this webinar, Car Wars' Jackie Anthony and Qvale Automotive Group's Drew Benson and Montana Lopez share why the phone is vital in Service and how to deliver top-notch customer experiences through the phone.
The Key to Building a High-Performing Business Development Center
In this on-demand webinar, Jacob Berry, the Director of Contact Center at RumbleOn, joins Car Wars' Jeff Serra and Barbie Brand to share his key to developing a high-performing BDC or Contact Center.
Phone Handling Masterclass: 5 Service Phone Trends to Act On Now
In this webinar, Car Wars' Curtis Batsel and Matt Alford share the top phone trends in Service that stand out so far in 2022 to help your Service Department go from beginner to advanced in phone handling processes and performance.
Fixed Ops Strategy: Why Dealers Must Seize Service Opportunities
In this webinar, Scott Skougard of The Sullivan Auto Group — Lithia Motors joins Car Wars' Cassie Broemmer to share the strategies and tools he's seen as most successful in driving long-term success for dealerships.
How to Overcome Inventory Shortages by Leveraging the Phone
In this webinar, Car Wars' Jordan Patterson and Connor Van Hemert discuss how the inventory shortage has affected dealers, and creative ways dealers are overcoming the challenge through phone management strategies.
Car Wars Battle Tactics: 8 Strategies to Achieve Victory on the Phone
In this webinar, Car Wars' Clint Byers and Curtis Batsel uncover hidden strategies to assist every agent in being effective on the phone to achieve victory during the sales cycle.
Trends and Tactics: Turn Your Sales Agents Into Phone Experts
In this webinar, Car Wars' Jordan Patterson and Ryan Pitz reveal five critical automotive phone trends based on newly released industry-wide data and suggest best practices that will help your store rise above the competition.
How to Create Directors of First Impressions Among Your Staff in 2022
In this on-demand webinar, Car Wars' Ryan Pitz shares how to help every agent efficiently get up to speed to handle phone ups.
How Getting Straight A's Can Solve Your RV Dealership's Biggest Performance Gaps
In this webinar, Car Wars' Teresa Bordenet and Tyler von Richter discuss how achieving straight A's — attribution, allocation, accountability, aftermath — can solve your dealership's biggest performance gaps.
The Soft Phone Skills That Make a Huge Impact on Your Dealership's Bottom Line
In this on-demand webinar, Car Wars' John Mitton shares why soft phone skills make such an impact when it comes to your dealership's bottom line and what you can do to improve them.
Top 6 Phone Trends in Service: How to Thrive, Not Just Survive in Service Using the Phone
In this on-demand webinar, Car Wars' Kate Gordon and Sarah Thomas share six key trends, backed by phone tracking data from thousands of dealerships, to assist your Service team in turning the phone from foe to friend.
Why Poor Phone Processes are Sabotaging Growth in Every Department
In this webinar, Car Wars' Cassie Broemmer and Capistrano Valley Toyota's Brendan Harrington take an in-depth look at how to properly leverage the phone in sales, parts, and service to achieve optimal outcomes for your dealership.
The 4 Phone Handling Habits of Highly Effective Service Departments
In this on-demand webinar, Car Wars' Teresa Bordenet and Barbie Brand share four distinct phone handling habits top Service Departments swear by to fill service bays, improve CSI, and capture more revenue.
Combating Spam: How to Win the Ongoing Battle Against Spam at Your Dealership
In this webinar, Car Wars' Matt Andrus and Lamont Toney uncover exactly what inbound and outbound spam are, why spam is on the rise and how your dealership can take immediate steps to prevent and reduce spam.
The Rosen Way: How Customer Experience Shapes a Winning Business Model for Rosen Automotive
In this webinar, Rosen Automotive's President, Jeff Rosen, joins Car Wars' Clint Byers and Jordan Patterson to chat about his secret to creating a winning team and business model that prioritizes the customer.
Why Top Dealerships in the Northeast Are Laser-Focused on Outbound Calling
In this webinar, Car Wars' Rishabh Tembulkar and Brett Spelker share how top dealers in the Northeast are effectively leveraging outbound calling to boost customer experience, generate more revenue, and streamline dealer operations.
Connect: The #1 Phone Metric Dealers Need to Prioritize
In this webinar, Car Wars' Jake Wilker and Judson Jones share detailed phone trends to demonstrate how call connection has declined over time, as well as dive into the root causes of poor connection.
The Defining Automotive Phone Trends of 2020 & How to Take Action in 2021
In this on-demand webinar, Car Wars' Corey Johnson and Jake Wilker showcase the defining automotive phone trends of 2020 and provide actionable recommendations to improve phone handling and capture more leads in 2021.
How to Leverage the Phone in Service to Amplify CSI and Revenue
In this on-demand webinar, Car Wars' Teresa Bordenet and Corey Johnson identify three common problems Service Directors struggle with and go over proven techniques to help prioritize the phone in Fixed Ops.
The 6 Areas Texas Dealers Are Dropping the Ball on the Phone
In this webinar, join Car Wars' panel of Texas Account Executives — Clint Byers, Connor Van Hemert, and Tawnee Sadler — to discover the most common gaps in phone processes experienced by Texas dealers.
Back to Basics: Phone Lead Management for High-Performing Dealerships
In this webinar, join Car Wars' Mike Haeg and Corey Johnson to get back to the fundamentals of phone lead management to ensure you're maximizing leads your dealership is already driving.
In the Showroom: Q&A with Joe Tenaglia
In this webinar, join Car Wars' Mike Haeg in an exclusive interview with Joe Tenaglia, Digital Marketing Director of Right Honda.
The Do's and Don'ts of Texting at Your Dealership
In this webinar, join Car Wars' Teresa Bordenet and Erin Mitchell to learn how to properly implement and utilize texting at your dealership to connect and build better relationships with customers.
In the Showroom: Q&A with Chris Detone
In this Q&A webinar, Car Wars' Mike Haeg speaks with Chris Detone of Phil Long Ford of Chapel Hills to learn how he maximizes revenue from the phone at his dealership and his traffic management philosophy to drive results.
Why So Many Dealerships Are Moving Phones to the Cloud
In this on-demand webinar, Car Wars' Sarah Dragoun and Corey Johnson give you a better understanding of what cloud-based phone systems are, the specific benefits, and considerations for switching.
4 Steps to Managing Phone Leads
In this on-demand webinar, join Car Wars' Mike Haeg to learn the four important steps on how to manage your phone leads.
8 Ways to Get More Appointments From the Phone With VinSolutions
In this webinar, Car Wars' Karsyn Alderink and VinSolutions' Eddie O'Hara and Josh Lehman discuss how leveraging Car Wars alongside VinSolutions can improve agent phone accountability and capitalize on leads.
Do More with What You Already Have: Own The Phone with Outbound Calling
In this webinar, Car Wars' Teresa Bordenet and Mike Haeg share real reasons dealers struggle with outbound accountability, easy tweaks to solve for them, and what happens when dealers fail to prioritize outgoing phone calls.
Handling Price Questions at Your Dealership
This free, phone skills video covers 5 effective techniques — directly from the CRISP Certification Phone Skills Playbook — to handle tough price questions on Sales calls, led by the CRISP Certification program's coach, Ryan Pitz.
How to Find Hidden Deals with Car Wars and VinSolutions' Phone Lead Integration
In this webinar, Car Wars' Jake Wilker and Teresa Bordenet and VinSolutions' Megan Barto discuss areas within Car Wars and VinSolutions to pinpoint more Sales leads and how various dealers use each reporting platform to hit KPIs.
Why Your Phone Process Might be Broken w/ Mike Haeg
In this podcast, Mike Haeg explores the difference between having phone skills and a phone management process, as well as the impact leveraging both could have on your sales outcomes.
Phone Lead Management 101: Utilizing Car Wars and DealerSocket to Realize Hidden Opportunities
In this webinar, Car Wars' Dave Malone and DealerSocket's Jonathan Shumway show how pivotal proper phone lead management is for automotive managers and owners.
Connection Plague: the #1 Reason You're Leaking Revenue
In this webinar, Car Wars' Teresa Bordenet and Jackie Anthony discuss how once you recognize the connection plague and take action upon it, customer retention heightens, CSI scores jump, and sales go into overdrive.
4 Hacks to Capture More Revenue from the Phone
In this webinar, Car Wars' Teresa Bordenet shows you four hacks to help you survive any phone management, optimal connection methods to ensure every caller has an exceptional phone experience, and more.