Communication Dashboard
The ultimate operating system for expertly handling calls and optimizing workflow with real-time performance analytics, information dips from CRM systems, caller history, text messaging, and live call coaching capabilities.
The Communication Dashboard helps your team better handle calls as they happen and access customer conversations all in one place.
From the moment a call comes in and during the conversation, Sales and Service agents are equipped to expertly handle leads with relevant caller information from CRM or other contact management platforms, and caller history. Managers are equipped with tools to coach and assist agents during live calls and follow conversations with the hottest leads.
Intelligently designed tools ensure your customers receive an optimal caller experience and seamless call flow on every interaction over the phone. This leads to desired call outcomes and stronger customer relationships.
With every live call, you'll get:
Relevant customer information
Previous call and text thread with written recaps
CRM click-through
Facial expression detection and smile reminders
Ability to listen in, coach, or join live agent calls
My team LOVES being able to see everything in real time. The Communication Dashboard has really increased our speed and customer communication.”
Kyle Mountsier
Business Development Director, Nelson Mazda Cool Springs and Murfreesboro
Business Development Director, Nelson Mazda Cool Springs and Murfreesboro
THERE'S A BETTER WAY TO OPERATE AND COMMUNICATE.
With the Communication Dashboard's conversation history and the ability to listen in and coach on live calls, you can monitor, manage, and execute customer conversations across multiple locations or teams. Live feedback loops improve agent performance on the live call and going forward.
