[DATA STUDY] How the Rise in Service Departments Impacts the Phone
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CRISP CERTIFICATION
CRISP Certification is a virtual phone skills training program that ensures salespeople are trained and certified to effectively handle customer inquiries.
Built in Feedback Loop
We monitor daily performance on every phone call across your team. If anyone drops below key metrics, those specific team members are targeted for re-certification.
Tangible results you can track
Learning objectives and training engagement is measured and store managers can see precisely who is engaged with training and who is not.
Turnover-proof
New hires are trained and certified to be CRISP and phone ready at all times.
CRISP CERTIFICATION METHODOLOGY
The Car Wars CRISP program avoids the pitfalls you might face when you bring in an outside trainer or try to take on training yourself. The program provides:
Virtual Training
Staff members and managers are training through an immersive, interactive virtual environment.
Continuous Performance Feedback
If anyone drops below key metrics, those specific team members are targeted for re-certification.
New Agent
Training
New hires are identified through the Car Wars staff list and are automatically added to be trained and certified.
New Content Added Regularly
Supplemental content is added regularly to the core content to keep information fresh and engaging.
Performance Reporting
Store managers can see precisely who is engaged with training and who is not.
Reinforces CRISP Metrics
Car Wars monitoring tells the program who needs to be recertified while single sign-on from Car Wars makes it easy for staff and managers to access training.
GET YOUR TEAM CRISP CERTIFIED.
Speak with one of our specialists to review your current call data and explore if CRISP Certification is right for your dealership.

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