The integration between Car Wars and Advent allows managers to listen to inbound calls directly from a customer's record within Advent. Hold your sales team accountable for completing outbound phone tasks through click to call in Advent powered by Car Wars, which they can use to dial leads straight from the customer record and automatically track and record the conversation. Use streamlined Advent and Car Wars reporting to manage your phone-ups and follow-up activity more effectively.
The integration between Affinitiv and Car Wars offers streamlined reporting to manage your phone-ups and follow-up activity more effectively. View your sales team’s outbound calling performance in Affinitiv with total accountability by leveraging Car Wars' click to call. Salespeople can use click to call within Affinitiv to dial leads straight from the customer record and automatically track and record the conversation. Car Wars also allows you to listen to tracked calls to or from customers directly from their leads in Affinitiv.
Hold your team accountable by leveraging click to call powered by Car Wars within AutoAlert to dial leads straight from the customer record and automatically track and record the conversation. This seamless integration allows you to minimize clutter and access calls right within a customer’s profile. No more guessing if your sales rep’s phone calls are actually happening.
Our Chrome Extension makes click to call possible with more than 50 CRMs. This browser-based Chrome extension allows you to place a Car Wars/Call Box tracked outbound call from your CRM or other enabled platform. Manage and review your team's outbound activity across all originating sources in one Car Wars/Call Box report. To check compatibility with your customer management system, please contact Car Wars Support. Current Car Wars/Call Box clients can download our Chrome extension here -- contact Car Wars/Call Box support if you need setup assistance.
Dealerships using CarNow can streamline customer communication by integrating texts on Car Wars tracking lines into CarNow. Inbound texts to Car Wars lines can route to designated departments within CarNow. Furthermore, texts going through CarNow will also be sent by Car Wars to the customer record in CRM.
By leveraging this integration, your customers can call and text the same phone number, and texts will be visible in both CarNow and Car Wars, giving you a complete picture of customer communication.
The integration between DealerPeak and Car Wars gives your team the confidence that you are logging 100% of your phone-ups. Car Wars shares a customer's call directly into his or her record in DealerPeak. If a customer was not logged, a manager can find the call in the Integrated Call Log and salvage the lead.
Salespeople can use click to call in DealerPeak powered by Car Wars to dial leads straight from the customer record and automatically track and record the conversation. Compare tracked dials to completed phone tasks for total insight into your team’s outbound calling performance.
Car Wars and DealerSocket offer a comprehensive integration to ensure 100% of your phone-ups are logged while also keeping non-sales calls out of your CRM. Car Wars automatically shares your sales calls into DealerSocket, so you can listen to calls directly from a customer record. A written Call Recap is also available within the work notes of each call. When reviewing calls in Car Wars, use the "Open in DealerSocket" button available on every sales call to be taken directly to the customer’s opportunity in DealerSocket.
Car Wars will auto-generate leads for any not manually logged by your team. This allows managers to easily delegate these leads to the appropriate salespeople from your Phone Bucket.
Compare an agent’s completed tasks against their tracked number of dials within the Daily Check Out Report in DealerSocket using Car Wars' click to call functionality. Salespeople can use click to call in DealerSocket powered by Car Wars to dial leads straight from the customer record and automatically track and record the conversation.
Car Wars and DriveCentric offer a comprehensive integration to ensure no leads slip through the cracks. Inbound sales calls are automatically pushed into DriveCentric's Inbound Call Review for easy retrieval and follow-up.
Outbound click to call powered by Car Wars enables agents to dial leads straight from the customer record in DriveCentric and track and record their conversation. Hold your agents accountable by comparing completed phone tasks against tracked dials in the DriveCentric Outbound Call Review.
Car Wars and eLead partner to give you everything you need to handle 100% of your phone-ups within eLead. Car Wars automatically shares your most important sales calls into eLead and shows you whether or not a lead was logged from the eLead Call Track. Any phone calls not attached to a lead can be logged and delegated to a salesperson right from the Call Track.
Salespeople can use click to call in eLead powered by Car Wars to dial leads straight from the customer record, complete their phone task, and automatically track and record the conversation. See how many tracked outbound dials have been made from the Car Wars Staff Activity report or from the eLead Sales Performance Dashboard.
Seamlessly access all of your Car Wars reports directly within eLead's Telephony tab. Additionally, use our "Open in eLead" button available on every sales call to be taken directly to the customer's opportunity.
Text-enabled Car Wars tracking lines allow your customers to text any Car Wars line and instantly connect with your dealership. With the Gubagoo integration, texts on Car Wars lines will appear within Gubagoo and can be handled within the platform, adding visibility to these conversations and decreasing response time. These exchanges on Gubagoo will be synced to and accessible on your Car Wars reporting and sent to the customer record in CRM for a more streamlined workflow.
Dealerships who partner with Kenect can streamline communication and instantly connect customers with their intended party. By leveraging this integration, your customers can call and text via the same phone number. Text messages are accessible in both your Car Wars and Kenect platforms to decrease response time. These exchanges will provide dealers with up-to-date customer records in CRM for a modernized workflow.
Car Wars will share only the sales calls that matter to you into Momentum CRM, equipping managers to ensure every phone-up is logged and assigned to a salesperson. Salespeople can use click to call in Momentum powered by Car Wars to dial leads straight from the customer record and automatically track and record the conversation.
Get all of your leads logged, even if they don't convert on the first call. Car Wars/Call Box and Salesforce seamlessly integrate to log any inbound phone call that slips through the cracks. Any inbound call tracked by Car Wars/Call Box can share into Salesforce to create a new lead. Use click to call powered by Car Wars/Call Box to track and record your team's outbound activity following up with those leads. With Car Wars/Call Box and Salesforce, get total insight into your phone lead management right from your CRM.
The integration between Car Wars and VinSolutions brings you everything you need to effectively manage your phone-ups, fast. Inbound sales calls tracked by Car Wars are automatically shared into VinSolutions and accessed from Monitored In. Any unassigned calls are easily bucketed for a manager to review and log. Call recordings are accessible to managers within minutes of the customer hanging up, and additional call details, like a review of the call and a written recap, are sent over and become available as they are ready.
Each team member has everything he or she needs to manage each lead from the phone call itself. Active leads will have the customer's name attached to each call, and calls that were not logged will have a visual indicator to notify the manager. Use the ‘Open in Vin’ button available on each call within Car Wars to be taken directly to the customer record in VinSolutions. Your reception team can access all of these details as customers call in live.
Click to call powered by Car Wars is available directly from the customer record. When salespeople track and record their outbound calls with click to call, a recording is available within the customer record next to the task itself. This allows managers to review all outbound call recordings from the Monitored Out bucket on the Dealer Dashboard.
Urban Science uses industry-wide sales data to turn every lost sale into an opportunity for improvement. With Car Wars and Urban Science, utilize insightful data to gain control over the chaotic automotive market with SalesAlert and TrafficView.
Powered by Urban Science's industry-wide sales data and Car Wars' seamless CRM integrations, SalesAlert marks and suppresses leads within CRM that have already purchased vehicles from another dealership. TrafficView shows where sales are lost by matching CRM data to near real-time market data from Urban Science. These data-driven findings by lead source, model, salesperson, and geography help pinpoint what is driving defections to competitors. Users can access TrafficView right from the Car Wars dashboard.
Our Chrome Extension makes click to call possible with more than 50 platforms. This browser-based Chrome extension allows you to place a Car Wars tracked outbound call from your scheduler, web-based DMS or other enabled source. Manage and review your team’s outbound activity across all originating sources in one Car Wars report. Current Car Wars clients can download our Chrome extension here -- contact Car Wars support if you need setup assistance.
Dealerships using CarNow can streamline customer communication by integrating texts on Car Wars tracking lines into CarNow. Inbound texts to Car Wars lines can route to designated departments within CarNow. Furthermore, texts going through CarNow will also be sent by Car Wars to the customer record in CRM.
By leveraging this integration, your customers can call and text the same phone number, and texts will be visible in both CarNow and Car Wars, giving you a complete picture of customer communication.
As calls ring in, Car Wars and CDK Drive present agents with relevant customer information, direct links to CRM records, and easy-to-read conversation history. A DMS data dip provides agents with the caller's name, their Service Advisor, and next service appointment or open RO status, so your agents know the customer’s history live on the phone call. Car Wars and CDK Drive integrate to provide a more efficient and effective customer experience.
The Car Wars and eLead Service integration allows you to hold your team accountable for following up with 100% of your service appointments. Advisors can use click to call powered by Car Wars to dial customers right from the Scheduler Dashboard and track and record the conversation. Review their completed dials from the Car Wars Staff Activity Report.
Text-enabled Car Wars tracking lines allow your customers to text any Car Wars line and instantly connect with your dealership. With the Gubagoo integration, texts on Car Wars lines will appear within Gubagoo and can be handled within the platform, adding visibility to these conversations and decreasing response time. These exchanges on Gubagoo will be synced to and accessible on your Car Wars reporting and sent to the customer record in CRM for a more streamlined workflow.
Dealerships who partner with Kenect can streamline communication and instantly connect customers with their intended party. By leveraging this integration, your customers can call and text via the same phone number. Text messages are accessible in both your Car Wars and Kenect platforms to decrease response time. These exchanges will provide dealers with up-to-date customer records in CRM for a modernized workflow.
With Car Wars and Xtime, you have total insight into all calls coming to and from your service drive. When making outbound calls to customers, our browser-based Chrome extension allows you to place a Car Wars tracked click to call from Xtime, and those call recordings are available to review at any time in Car Wars. When reviewing inbound and outbound calls in Car Wars, use the "Open in Xtime" button available on each service call in Car Wars to click through directly to the customer’s record in Xtime.
Car Wars and Dealer eProcess integrate to provide you with greater clarity into your referring marketing sources and keywords.Through Dynamic Number Insertion (DNI) on your Dealer eProcess website, Car Wars is able to tie inbound calls to a customer’s website session and provide you the referral source. View source attribution with keyword-level tracking in the Car Wars Website Calls report.
Car Wars partners with eDealer to provide in-depth call tracking to designated website packages. Using Dynamic Number Insertion (DNI), Car Wars is able to tie a customer's session on your eDealer website and the customer's referral source to his or her tracked inbound call. Track calls from both mobile and desktop sessions intended for any dealership department. With Car Wars and eDealer, you're able to access reporting on both your website calls and other advertising sources in one platform.
Car Wars' seamless integration with Google Analytics ties session data back to an individual's phone call through Dynamic Number Insertion (DNI). By sharing this information into Google Analytics, you're able to see how many calls, phone-ups, and firm appointments are set as a result of your digital marketing efforts. Matching offline conversions to your online conversions yields a broader view of your marketing return on investment. Event-based tracking, text conversion, and referral source attribution can also be viewed within Google Analytics.
Google Ads allows you to run ad campaigns to drive customers to your website. Car War's integration with Google Ads provides the ability to track click to calls made from your online ads and/or websites for your business. The integration allows for comprehensive insight to measure the success of your marketing campaigns and tells you exactly which campaign and even the associated keywords that drove the call. Ad conversion reporting can be viewed directly in the Car Wars dashboard or in Google Ads.
Car Wars/Call Box has an open API that allows users to pull call data (within the last 45 days) in the accounts they have access to. Users can retrieve:
- Result data for all inbound and outbound calls
- Car Wars/Call Box tracking numbers and ring-to destinations
- Call Counts
- ...and more
For full API documentation, contact Car Wars/Call Box support.
Car Wars partners with GoTo Connect to deploy and provide dealers a reliable and flexible cloud-based solution. Dealers taking advantage of the partnership and integration gain a cost-effective cloud-based phone system that provides an inclusive feature set. Every call can be tracked, recorded, and reviewed through artificial intelligence and human review and pushed into their CRM. Car Wars oversees the phone system deployment, alongside the GoTo Connect team, to guide the customer to proper configuration and take advantage of the operational gains provided. By capturing the raw data from the GoTo Connect phone system, Car Wars is able to analyze and report on inbound and outbound phone calls and text messages with or without the use of tracking lines.
The integration provides a single end-to-end call recording irrespective of hold times, call transfers, parked calls, or call queuing. This ensures end users are able to easily surface a complete phone call compared to call segments seen in a phone system. More importantly, there are no gaps in calls or texts logged in CRM, and every call is assigned to the person who handled it.
