Ensure agent success on every call with the ability to join, listen, or coach on live calls
Follow your team's phone performance with real-time monitoring. With one click, listen in on a phone conversation undetected by either the agent or caller, join the conversation, or provide coaching that's audible only to the agent during the phone call.
With the Join/Listen/Coach solution:
doneImmediately provide valuable feedback and coaching
doneProactively react to a mishandled conversation
doneKnow exactly how your agents are performing on calls
doneImprove the culture of phone accountability
doneEasily track customer interactions by following conversations and receive notifications of new activity
doneListen in undetected by either party
doneQuickly assist with a takeover when necessary
Simply click the LISTEN/JOIN CALL button and insert your phone number during the call.
SCHEDULE A CALL WITH OUR SALES TEAM TO LEARN MORE.