MEET CARI.
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Own the Phone with artificial intelligence.
Using AI-powered conversation analytics, Cari analyzes hundreds of data points over the phone to identify gaps in performance and hot opportunities. Now you'll be able to quickly and easily identify what occurred on each call, pinpoint quality leads, and improve conversion rates.
Works 24/7 Works 24/7

She never takes a break, sick day, or vacation

Seamless Integration Seamless Integration

She's built into your existing phone system and Car Wars tools

Machine Learning Machine Learning

She gets smarter with every call

Discover how Cari can transform your dealership
Cari is the engine behind the suite of AI features driving your dealership forward. She bridges the gap between data and results so you can proactively take action.
Voice
Recognition
Eliminates phone code dependency by identifying agents’ unique speech melody.
Gender Performance Stats
Provides agents with data on their booking success in relation to each caller’s gender.
Sentiment
Detection
Identifies potentially dissatisfied callers and alerts managers.
Talk Time
Analysis
Talk time data allows agents to adjust speaking frequency and build rapport.
Call Recaps
Get a quick summary why the customer called, vehicles discussed and if an appointment was set.
Foreign Language Translation
Call recaps in a language you can understand.
CRM Lead Assignment
Ensures every sales call gets assigned in CRM.
Live
Screen Pops
Displays caller information live, including history and access to the CRM record.
Car Wars
Edge
Rotates staff performance stats on your dealership’s TV screen.
Dynamic Customer Recognition
Intelligently identifies where caller should be routed based on inbound and outbound call history.
DMS Dip
If you’re using CDK, Cari dips into your DMS data to get you the caller’s name, next Service appointment or open RO status.
Deep Link
into CRM
Links directly into customer records from a live call or call audio.
Live Listen
Tune into agents’ live phone calls to provide quick and valuable feedback on their phone handling.
Sensitive Information Removal
Caller information, such as credit cards and social security numbers, are detected and erased from recordings.
Voicemail Transcription
Powered by IMB Watson, a caller’s voicemail is automatically transcribed and dropped into the call details.
Keyword Detection & Search
Filter through transcribed, connected calls for specific keywords.
Facial Expression Detection
Improve tone with real-time facial monitoring and feedback while an agent is on a call.

"I've easily been able to find active opportunities that have not been entered into our system; Cari has saved countless deals for our dealer group since we've started using it."

-Arianna Goodwin, BDC Manager at Asbury Automotive Group

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