Resources | Car Wars

Resources

OWN THE PHONE TIPS

ROI Calculator: What's the Phone Costing Your Dealership?

Automatically see how much revenue you could be missing out on by doing nothing to improve on the phone.

Which CRISP Phone Handling Metric Should My Dealership Actually Focus on to Capture More Leads?

Take this short quiz to identify which strategic phone handling metric your dealership should focus on based on Car Wars' CRISP methodology.

3 Simple Techniques to Bring Your Outbound Phone Handling Game to the Next Level

This blog goes over how you can implement three simple strategies into your outbound calling approach to see a boost in results.

7 Data-Driven Tactics Impacting Your Call Connection Rates

Discover the results of research done on thousands of automotive dealerships to analyze call connection performance and trends from 2019 to 2022.

The 5 Best Data-Backed Outbound Calling Tactics to Get More Customers on the Phone

Dive into research conducted with thousands of automotive dealerships to identify fundamental outbound phone handling trends from 2022.

3 Strategic Ways to Reduce Costs in Your Tech Stack

This guide provides strategies, best practices, and tactics to ensure your team is cutting costs, not quality, in your tech stack.

4 Reasons to Embrace Video Selling

Video selling is a great resource for Sales and Service Departments to engage customers, and this blog details four key reasons why video selling is worth the effort.

INDUSTRY REPORT

Key Phone Trends that Impacted Dealer Success in 2022

Use this industry report to learn data-backed tactics and eye-catching industry trends from 2022 to help your dealership succeed in 2023.

4 Automotive Technology Trends to Watch in 2023

This blog explains four automotive trends to watch for in 2023 based on fluctuations in the automotive market in 2022.

Going Above and Beyond: How Personal Touch and Effort Can Go a Long Way in Service

In this testimonial, Car Wars asks Drew Benson and Montana Lopez at Qvale Automotive Group questions regarding the Fixed Ops industry and how their teams utilize the phone.

3 End-of-Year Service Benefits to Share with Customers

This blog explains three ways you can leverage the phone in Service to encourage customers to bring in their vehicles before the year is over.

Master Customer Retention and Follow-Up in Your Service Department with 3 Simple Strategies

This blog goes over three strategies to improve customer experience and ensure customers return to your Service Department.

5 Simple Tactics to Master Declined Service Follow-Ups

This e-book provides five proven phone handling strategies and free word tracks to ensure your team is mastering declined service follow-ups.

The Top 5 Call Connection Trends Affecting Your Dealership's Bottom Line

This data study compiles top call connection trends from 2020 to 2022 by analyzing thousands of dealerships' phone metrics and explains why you should focus on improving call connection.

4 Ways AI Ensures Your Best Leads Aren't Left in the Dark

This blog details four strategic ways to leverage AI at your dealership to improve staff performance, customer experience, and phone handling.

Under the Hood: Why the Phone is Sullivan Automotive Group's Most Powerful Tool

In this testimonial, Car Wars sits down with Scott Skougard at Sullivan Automotive Group to discuss how they are leveraging the phone to improve phone handling performance, increase appointments, and improve CSI in Service.

4 Tips on Delivering Top Customer Experiences in Service

This blog provides four tips dealers should apply in their Service Departments to deliver the best customer experiences.

5 Service Phone Trends that Stand Out Halfway Through 2022

In this data study, Car Wars provides the five top Service phone trends of 2022 to date compiled from millions of phone calls across thousands of dealership partners.

5 Ways to Leverage the Phone to Help Overcome the Inventory Shortage

This e-book goes over five phone handling strategies dealers can use to overcome inventory shortages, as well as prepare your team for the future challenges to come when the market shifts.

How To Turn Your Service Department into the Ultimate Trade-In Resource

This blog explains how you can turn your Service Department into the top trade-in resource at your dealership by having your Sales and Service Departments work together.

4 Reasons Car Wars Will Help You Maximize Your CRM's Potential

This blog explains four ways Car Wars helps you utilize your CRM to its fullest potential by using comprehensive and streamlined integrations.

Make the Most of May: 3 Moves to Improve Call Connection

In this blog, Car Wars provides three ways to help you and your team improve call connection to ensure no valuable leads go down the drain.

The 5 Soft Phone Skills Changing the Game for Dealers

This e-book provides five soft phone skills that will elevate your team's ability to master the phones, boost customer experience, and help you capitalize on each and every sales opportunity.

The 6 Must-Know Automotive Phone Trends of 2021

In this data study, Car Wars provides the six top phone trends of 2021 compiled from millions of phone calls across thousands of dealership partners.

The 5 Best Practices for Delivering Status Updates in Service

This e-book explains the five best practices in delivering status updates that benefit both CSI and your dealership's bottom line.

How the Rise in Service Departments Impacts the Phone

This data study explores five distinct areas of phone handling that allow Service Departments to increase revenue and improve customer experience when leveraged properly.

How the Industry 10DLC Initiative Affects Texting Your Customers

This blog post explains what 10DLC is and why it is required for your business.

7 Types of Service Calls to Enhance Your Customer Experience

Traffic in Service and Parts Departments is increasing, but this can come at the cost of customer experience. This blog explains seven ways to enhance your customer experience with outbound phone calls.

The 4 Phone Techniques Top Service Departments Use to Improve CSI and Capture More Revenue

This guide goes over four phone techniques that let you book more service and repair order appointments over the phone using Car Wars' CRISP methodology.

Own the Phone Tips

How to Combat Inbound & Outbound Spam at Your Dealership

This guide presents what inbound and outbound spam are, why they're becoming more and more prevalent, and how you can prevent them from becoming a hindrance to your business.

The 6 Defining Automotive Phone Trends of 2020

This data study presents the six defining automotive phone trends of 2020 and shares specific data points to evaluate how your dealership's phone metrics stack up against the competition.

Three Reasons Dealers Are Pairing Car Wars Call Tracking with Our Cloud Phone System

This blog post explains how Car Wars' Cloud Phone System shifts dealers' phone systems from being a headache to a tool that supports proper phone lead management and excellent customer service.

Why Dealers are Making the Shift Towards Individual Agent Tracking Lines

This blog explains the reason why dealers are switching to Individual Agent Tracking Lines and how it creates impactful improvements for dealers to reach customers and retain business.

Own The Phone Tips

Spam Call Best Practices

This short guide explains how spam calls impact your dealership and steps you can take to lessen the impact.

Arm Yourself With a Better Phone System

This blog post goes over the reasons why your dealership should upgrade to a cloud-based phone system which is smarter, simpler, and more dependable.

Multimedia Texting Capabilities for Enhanced Customer Communication

This blog explains how dealers can use Car Wars' multimedia texting lines to help engage with interested buyers who can't physically stop into the dealership while keeping existing relationships strong.

Own The Phone Tips

Daily Checklist: 5 Steps to Own The Phone

A simple five-step checklist dealers can use to ensure they Own The Phone every day.

Own The Phone Tips

The Definitive Guide to Marketing Your Service Center

This guide offers multiple marketing methods to help turn potential customers into booked service and repair orders, while maintaining ROI-positive advertising results.

Own The Phone Tips

The Cost of Doing Nothing: Service

This infographic reveals the cost of doing nothing on the phone in Service Departments.

Own The Phone Tips

3 Tips to Improve CSI

This guide provides three steps to bring more customers into your Service Department and save them from going to the competition.

Own The Phone Tips

Hendrick Automotive Group Achieves Consistency at the Enterprise Level

Car Wars sits down with Chip Fesperman and Brian McMaster of Hendrick Automotive Group, the nation's largest privately-held automotive dealership group, to discuss how they utilize Car Wars and their CRM to the fullest.

4 Phone Techniques Top Dealers Use

This guide explains how you can use the simple, yet effective acronym - CRISP - to book more appointments on the phone.

Own The Phone Tips

Lithia Flagship Store Gives the Most Competitive Market a Run for its Money

Car Wars interviews Paramus Honda's Jason Cohen to discuss how they maintain their status as one of the top dealerships in the nation in a fiercely competitive market.

Own The Phone Tips

The Phone Still Reigns in the Digital Age

Car Wars sits down with Sun Toyota's Victor Montoya and discusses how they handle the transition to the Digital Age and why the phone is crucial for success.

Own The Phone Tips

Benefits of a Phone Bridge

This short guide explains what a phone bridge is and how it can clean up the calls you are monitoring and enhance your connection rates.

Own The Phone Tips

The Cost of Doing Nothing

This infographic shows how devastating the cost of doing nothing to improve a dealership's phone processes can be.

Own The Phone Tips

Learn what it means to be CRISP on the phone.

Own The Phone Tips

Connect: CRISP Phone Skills

This guide explains how to Connect more customers on the phone, one of the key elements of CRISP.

Own The Phone Tips

Request & Invite: CRISP Phone Skills

This guide explains how to Request and Invite a customer into the dealership on the phone, one of the key elements of CRISP.

Own The Phone Tips

Set: CRISP Phone Skills

This guide explains how to Set a firm appointment on the phone, one of the key elements of CRISP.

Own The Phone Tips

Pursue: CRISP Phone Skills

This guide explains how to Pursue opportunities on the phone, one of the key elements of CRISP.

Own The Phone Tips

This is a quick overview on how to stay CRISP on the phone.

Own The Phone Tips

How To: Setting Firm Appointments

This short guide helps visualize how to best set a firm appointment.

Own The Phone Tips

How To: Successful Outbound Calls

Use this guide to learn the importance of making outbound phone calls to ensure more customers come to your dealership.

Own The Phone Tips

How To: Warm Transfer for Service

A short five-step guide to help conduct a warm transfer in your Service Department.

Own The Phone Tips

How To: Warm Transfer for Sales

A short five-step guide to help conduct a warm transfer in your Sales Department.

Own The Phone Tips

Inbound/Outbound Cheat Sheet

These cheat sheets provide phone scripts that will help your agents be CRISP when handling any inbound or outbound sales call over the phone.

Own The Phone Tips

Phone Skills Cheat Sheet

This cheat sheet helps improve your phone skills using Car Wars' CRISP methodology.

Own The Phone Tips

Van Halen, Brown M&MS, Car Wars

Geno Walsh of Qvale Automotive Group relates Van Halen and brown M&Ms to Car Wars and identifying problematic areas in your team's phone skills.

Own The Phone Tips

The 3 Ingredient Recipe For A Successful Centralized BDC

Angela Schliinz of Morrie's Automotive Group explains the three key ingredients for a successful BDC that, when combined, drive productivity and performance.