[DATA STUDY] How the Rise in Service Departments Impacts the Phone
5 Effective Phone Techniques To Handle Tough Price Questions
This free, phone skills video covers 5 effective techniques — directly from the CRISP Certification Phone Skills Playbook — to handle tough price questions on Sales calls, lead by the CRISP Certification program's on-site coach, Ryan Pitz.
Watch the Video
The Car Wars CRISP Certification program avoids the pitfalls you might face when you bring in an outside trainer or try to take training on yourself. We merge our phone expertise with your unique needs and provide:
Give your agents the tools to drive sales with personalized coaching, role plays and knowledge checks during a one-on-one launch visit.
Continuous Performance Feedback
Provide ongoing feedback with personal scorecards, performance alerts, and manager updates.
Call Coaching
Hold agents accountable and ensure they're CRISP on every call with coached calls and role plays.
New Agent
Bring new employees quickly up to speed with phone training webinars and coaching.
Customized Program
Design is customized based on your current phone performance, call routing, and processes.
Performance Reporting
Monitor agents' booking and outbound performance within Car Wars. When an agent's CRISP scores fall, Car Was will proactively reach out for recertification training.
Speak with one of our coaches to review your current call data and explore if CRISP Certification fits your dealership.

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