CRISP CERTIFICATION METHODOLOGY
The Car Wars CRISP Certification program avoids the pitfalls you might face when you bring in an outside trainer or try to take training on yourself. We merge our phone expertise with your unique needs and provide:
Give your agents the tools to drive sales with personalized coaching, role plays and knowledge checks during a one-on-one launch visit.
Continuous Performance Feedback
Provide ongoing feedback with personal scorecards, performance alerts, and manager updates.
Hold agents accountable and ensure they're CRISP on every call with coached calls and role plays.
Bring new employees quickly up to speed with phone training webinars and coaching.
Design is customized based on your current phone performance, call routing, and processes.
Monitor agents' booking and outbound performance within Car Wars. When an agent's CRISP scores fall, Car Was will proactively reach out for recertification training.
GET YOUR TEAM CRISP CERTIFIED.
Speak with one of our coaches to review your current call data and explore if CRISP Certification fits your dealership.