Outbound status update calls are vital for customer satisfaction and dealership efficiency. Proactively giving status updates builds trust, transparency, and loyalty. This approach not only enhances the Service experience but also optimizes operational efficiency by reducing unnecessary calls and allowing the Service team to focus on high-dollar ROs.
Car Wars' data analysts conducted research on thousands of automotive dealerships' Service Departments to get the most accurate and realistic outbound status update trends from 2020-2022 to further prove their significance. Download this research study to ensure your Service team is owning outbound status updates.