Eliminates phone code dependency by identifying agents’ unique speech melody.

Provides agents with data on their booking success in relation to each caller’s gender.

Identifies potentially dissatisfied callers and alerts managers.

Talk time data allows agents to adjust speaking frequency and build rapport.

Get a quick summary why the customer called, vehicles discussed and if an appointment was set.

Call recaps in a language you can understand.

Ensures every sales call gets assigned in CRM.

Displays caller information live, including history and access to the CRM record.

Intelligently identifies where caller should be routed based on inbound and outbound call history.

If you’re using CDK, Cari dips into your DMS data to get you the caller’s name, next Service appointment or open RO status.

Links directly into customer records from a live call or call audio.

Tune into agents’ live phone calls to provide quick and valuable feedback on their phone handling.

Powered by IBM Watson, a caller’s voicemail is automatically transcribed and dropped into the call details.

Filter through transcribed, connected calls for specific keywords.

Improve tone with real-time facial monitoring and feedback while an agent is on a call.

Caller information, such as credit cards and social security numbers, are detected and erased from recordings.