Dealerships require an efficient solution to manage customer text communication and ensure text messages are addressed in a timely manner. In fact, 64% of consumers think companies who text value their time and are progressive, and as a result would recommend them to others.* The good news is we've expanded Car Wars Texting capabilities to include email notifications for all incoming SMS messages. As a result, it's now easier for all staff to manage incoming text communication in one centralized place: your email inbox.
With Email notifications, your staff can effectively coordinate and centralize customer communication without using mobile phones. As your dealership receives a text, an email alert with a direct link to the customer conversation in the Car Wars Texting platform notifies your staff of the new message. Your staff can quickly address the customer questions concern without changing their device - resulting in a better experience and more streamline workflow.
This feature is already available for existing Car Wars users utilizing Car Wars texting. You can subscribe to email alerts directly from the Texting dashboard. Car Wars' Texting Solution Transforms dealerships by driving more leads and expediting the Sales process. Managers and Sales and Service agents receive alerts for unclaimed messages to actively follow up with incoming leads.
To learn more about Car Wars Texting, visit carwars.com/home/resources/a/texting