NEW FEATURE: Individual Agent Lines. Textable lines that route and assign calls back to the individual agent.
expand_less
Car Wars Solutions
Amplify and streamline productivity with Car Wars' entire suite of solutions for both Sales and Service.
Learn more about what Car Wars can do for your Dealership.
With a combination of artificial and human intelligence, actionable metrics and a dedicated consulting team, Car Wars helps dealers take advantage of the simplest, yet most effective, tool: the phone.
The result is an ongoing feedback loop for agents to continuously improve and comprehensive reporting for owners and managers to make more strategic business decisions.
Unleash your phone potential with everything your dealership needs to dominate every call:
icon
Help More Customers, Quicker
With AI, we can predict your callers' needs, and prep agents with everything needed to properly handle each call.
Individual Agent Lines

Textable, tracked lines that route and assign calls back to the individual agent.

Cloud Phone System

Replaces outdated phone systems with the affordability and flexibility of the cloud.

Outbound Click to Call

Enforce accountability with outbound calls automatically logged and recorded the CRM.

Spam Call Removal

Detects and blocks spam and fraudulent calls before they even hit business lines.

CRM Lead Assignment

Ensures every sales call gets automatically assigned in CRM through agent voice recognition and seamless CRM integrations with every major CRM provider.

Dynamic Customer Recognition

Intelligently identifies where caller should be routed based on inbound and outbound call history.

Intelligent Routing

Caller smartly routed based on the previous conversations or to most qualified agent based on booking performance metrics.

Relevant Caller Info on Live Calls

Displays caller information live, including history and access to the CRM record.

Open in CRM Link on Live Calls

Links directly into customer records from a live call or call audio.

CDK DMS Dip for Service Info

If using CDK, our machine learning dips into DMS data to get you the caller's name, next Service appointment or open RO status.

icon
Do More With Existing Opportunities
We make handling phone calls easier with on-screen customer history, DMS data, and instant CRM integration.
Sensitive Information Removal

Caller information, such as credit cards and social security numbers, are detected and erased from recordings.

Keyword Search and Detection

Filter through transcribed, connected calls for specific keywords.

icon
Gain Comprehensive Insight
Know what happened on every call with CRISP reporting, agent performance analysis, Voice Recognition and Call Recaps.
Performance Reporting

Use the CRISP methodology to measure performance based on connection and request rate, setting appointments, and outbound efforts.

Voice Recognition

Eliminates phone code dependency by identifying agents' unique speech melody.

Caller Gender Detection

Provides agents with data on their booking success in relation to each caller's gender.

Foreign Language Translation

Call recaps in a language you can understand.

Voicemail Transcription

Powered by IBM Watson, a caller's voicemail is automatically transcribed and dropped into the call details.

icon
Actively Improve Phone Performance
Live Call data, deep link into CRM, and live agent stats help your team handle calls better.
Communication Dashboard

Centralized interface that presents agents with relevant customer information, direct links to CRM records and easy-to-read conversation history.

Gender Performance Stats

Provides agents with data on their booking success in relation to each caller's gender.

Daily Agent Stats Report

Individual agent email with detailed data of the agent's phone performance from the previous day.

Live Listen

Tune into agents' live phone calls to provide quick and valuable feedback on their phone handling.

Agent Talk Time Analysis

Talk time data allows agents to adjust speaking frequency and build rapport.

Facial Expression Detection

Improve tone with real-time facial monitoring and feedback while an agent is on a call.

CRISP Certification
Set your team up for success with one-on-one training to drive more sales and set more appointments on every phone call.
Field Operations Team
Optimize your phone system's functionality with our onsite technical specialists.
CRM Maintenance
Increase phone accountability and follow up with more customers through automated CRM lead assignment.
GET A DEMO
Talk to a Car Wars Specialist about how you can optimize your dealership's phone performance with Car Wars' full suite of powerful solutions.

By supplying your email, you authorize Car Wars to update you about our services. You may unsubscribe at any time.