Call Recaps give managers an easy-to-read summary of why the customer called, vehicles discussed, and whether an appointment was discussed.
Rather than transcribing the entire call from beginning to end, human reviewers transcribe the call and provide a quick summary with the most valuable pieces of information.
Customers expect an immediate follow up, but that's not easy if you're blind to what happened on a call. With Call Recaps you can know which leads need the most attention.
With Call Recaps, know:
Start receiving recaps of each sales call so you can salvage quality leads immediately.
A BDC Director uses Call Recaps to pursue appointment opportunities that went unbooked. He receives them via email for calls where agents failed to request the appointment (on legitimate appointment opportunities). Right there from his email inbox, he takes time each week to return these potential customers' calls and see if he can still get them in for a test drive, providing them the chance to do business with his team.