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The service lane is the heartbeat of a dealership, yet it’s often overwhelmed by chaotic phone processes that frustrates both staff and customers. Missed calls, long hold times and inconsistent communications directly erode customer satisfaction index (CSI) scores and can cost dealerships repeat business. During this webinar, a Car Wars expert will discuss strategies that can eliminate phone frustrations, improve efficiency and create a seamless customer experience. You’ll get a handle on how to strengthen customer trust, increase retention and drive higher CSI scores by improving your employees’ phone-call handling skills.
Watch this webinar originally hosted on Automotive News to:
- Pinpoint the most common service-lane phone challenges and see how they impact your dealership.
- Apply proven tactics to reduce missed calls and long hold times.
- Strengthen CSI through consistent and professional communication.
- Implement processes that improve staff efficiency and accountability.
- Enhance customer trust and loyalty by mastering the all-important first point of contact.
Alex Martinez
Senior Account Executive
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Jennifer McCracken
Senior National Account Manager
Jennifer is a Senior National Account Manager at Car Wars with 12 years’ experience in the Auto Industry. She specializes in building and maintaining dealer relationships and helping improve their day-to-day business and staying CRISP on the phone.
