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Customers push back, negotiate, and take their time as they consider buying a new vehicle. That is normal, but it can leave agents unsure of what to say next. Without clear, confident responses and a strong call to action, great leads can slip away.
In this on-demand session, originally hosted on Automotive News, Car Wars experts Curtis Batsel and Brandon Redwine break down how to handle tough conversations with potential buyers over the phone. They share real-life examples and proven word tracks that make it easier to respond to pricing objections, requests for more time, inventory concerns, and other challenges that slow buying momentum.
You will finish this replay with practical tools you can use right away. No guesswork and no overthinking, just clear phrasing that keeps customers engaged and drives more appointments.
Watch on-demand to learn:
- How the phone directly shapes the customer experience
- Response strategies to overcome the toughest objections
- Ways to confidently address inventory questions and concerns
- Qualifying questions that uncover true buying priorities
Brandon Redwine
Account Executive
Brandon Redwine is an Account Executive at Car Wars who has spent the past two years consulting dealerships on how to improve their phone performance. He specializes in helping sales and service teams identify gaps in their phone processes and phone systems, uncover missed opportunities, and recapture revenue that often goes unnoticed. Brandon is passionate about giving dealers the tools and insights they need to create better customer experiences and convert more calls into real business.
Curtis Batsel
Director of Consulting and Implementation
Curtis Batsel joined Car Wars in March 2018 and brings over 7 years of experience leading the Client Success and Implementation teams. His focus has always been helping dealers uncover more value from Car Wars and empowering them to own the phone. With years of industry expertise under his belt, Curtis is passionate about driving dealer success through strong partnerships and proven strategies. Outside of work, you can find him hiking with his wife and four kids or searching for the best sushi spot nearby.
