Car Wars is excited to announce a major enhancement to our Mystery Shop Scorecard feature: on-demand reporting! Designed to elevate your dealership’s phone performance, this update ensures you receive near real-time insights into your team’s performance.
Previously, Mystery Shop data was made available to you via a monthly report. One of the consistent points of feedback we heard from our users was a desire to see reporting more frequently in order to make more immediate improvements and decisions. With our new on-demand reporting, you can now access near real-time data, whenever you need it.
With the new on-demand reporting feature, you can instantly pull up detailed insights into your team’s phone call performance:
- Near real-time Access: Easily access your shopped calls through the spyglass link within minutes of the call processing.
- Mid-Month Performance Check: Review your team’s performance anytime during the month, not just at the end.
- Organization-Wide Insights: Gain visibility into how teams are performing across your entire organization.
- Exportable Data: Download data in CSV or PDF formats at any time, enabling easier sharing and analysis.
- Actionable Trending Data: Filter and analyze data by specific date ranges to identify performance trends and make informed decisions.
By accessing this actionable data at your convenience, you can stay proactive rather than reactive. Leverage on-demand reporting to improve responsiveness by identifying and addressing performance issues as they arise. This can lead to quicker improvements and better customer engagement. Plus, with the ability to view these insights in an enterprise report, you gain a comprehensive view of your entire organization’s phone performance.
Empower your dealership with the ability to make informed, timely decisions. Transform how you assess and improve phone performance with Car Wars’ Mystery Shop Scorecard on-demand reporting.
To schedule time to learn more and discuss next steps with a Car Wars expert, click HERE!
