In the competitive automotive landscape, every qualified phone up you generate matters. Many dealerships, however, battle how to effectively communicate with customers and overcome common objections on the phone. Poor phone skills lead to missed sales opportunities, diminished trust, and lost revenue. Through an in-depth analysis of thousands of dealership phone calls, Car War surfaced actionable insights into distinct phone skills that directly contribute to higher conversions on both a state and OEM level.
Join Car Wars’ experts Jennifer McCracken and Hayden Baechle in an on-demand webinar as they discuss three phone skills that salespeople must master to win more deals – collecting contact information, utilizing proven sales tactics, and optimizing appointment requests. Jennifer and Hayden will share common trends seen across states and OEMs and how dealers differ in these essential phone skills. Don’t miss this opportunity to equip your dealership with the knowledge necessary to finish 2024 strong.
In this on-demand webinar you will learn how to:
- Master actionable strategies to improve your sales department’s communication tactics on the phone
- Understand how different OEMs and states perform on key phone skills and how your dealership stacks up against the competition
- Learn how to train your team on proven phone handling tactics that directly impact bottom-line revenue
- Uncover the importance of grading your agents’ calls and the role AI can play in assisting this process
Jennifer McCracken
National Account Consultant
Jennifer is a National Account Consultant at Car Wars with 12 years’ experience in the Auto Industry. She specializes in building and maintaining dealer relationships and helping improve their day-to-day business and staying CRISP on the phone.
Hayden Baechle
National Account Consultant
Since joining Car Wars in August 2021, Hayden Baechle has been dedicated to helping dealers maximize the value of Car Wars. Leveraging his skills in account management, communication, customer experience, and relationship building, Hayden ensures client success. An Oklahoma State University Marketing and Entrepreneurship alumnus, Hayden uses his expertise to drive exceptional results for our clients.
