Customers love to give objections, negotiate prices, and take extra time to contemplate a new car purchase. Often times, this puts agents in a tough position where they are unsure how to respond or best direct the conversation. Nevertheless, if agents are unable to give thorough responses with a clear call to action, Sales leads fall through the cracks.
Watch Car Wars’ Ryan Pitz and Connor Van Hemert in the third webinar of our expert series. This expert series includes three unique webinars with different topics and hosts! Each webinar host is an expert in their field and discussed one of three current hot topics in the automotive industry.
In this on-demand webinar, Ryan and Connor, our training experts, will answer all of your questions on how to handle tough conversations and objections with potential buyers over the phone. By using proven word tracks, you’ll know how to respond to pricing objections, requests for more time, inventory concerns, and more!
After this FREE webinar, you'll walk away with:
- A clear understanding of how the phone correlates with customer experience
- Proven word tracks to overcome the most difficult customer objections
- A breakdown of how to expertly respond to a customer with an inventory inquiry
- Qualifying questions to understand each customer's wants versus needs
Ryan Pitz
Vice President of Training
Ryan has a deep understanding of call tracking technology, as well as the strategies and techniques to convert callers to firm appointments that show. He has trained thousands of automotive sales professionals and BDC agents across North America. He is highly skilled at training and enabling dealers to maximize phone leads on both inbound and outbound calling.
Connor Van Hemert
Sales Director
Connor has been helping dealers get back control of their phones for five years with Car Wars. He has served hundreds of dealers by partnering with their management teams to create actionable processes that can be measured and managed. He loves building relationships and working with dealers who want to build a successful sales culture.
