Watch On-Demand: 30-Minute Strategy Session for Fixed Ops Leaders
Car Wars’ industry experts hosted a fast-paced, 30-minute strategy session unveiling four essential phone metrics every Service Department needs to track to protect the bottom line in Q3.
If your team is still guessing where ROs are slipping through the cracks, this session breaks down how to pinpoint and recapture prime revenue opportunities all by using the data your calls already hold.
The phone is still the #1 source of new and returning business in your Service Department. But when it’s not tracked properly, it becomes the perfect hiding place for silent profit leaks. Missed calls. Mishandled conversations. Broken processes. This is where revenue quietly disappears.
Michael Crow and Jennifer McCracken dig into the latest Fixed Ops phone performance trends and discover how the right data and AI-driven tools can lighten your team’s workload without lowering your standards.
What You'll Learn:
- The four overlooked phone metrics that prevent lost revenue in Fixed Ops.
- Immediate, actionable steps to improve your phone process.
- Insights from the latest industry data to help you stay competitive.
- How AI can support your team and elevate the customer experience.
Jennifer McCracken
Jennifer is a National Account Consultant at Car Wars with 12 years’ experience in the Auto Industry. She specializes in building and maintaining dealer relationships and helping improve their day-to-day business and staying CRISP on the phone.
Michael Crow
Michael Crow is an Account Executive at Car Wars who brings over a decade of automotive technology experience to the table. His proven track record includes leading teams and implementing strategic plans that drive client engagement, boost dealership growth, and streamline operations. Michael specializes in revitalizing and expanding dealership accounts, turning them into revenue powerhouses that fuel company acquisitions and growth.
