Dallas, TX | May 2020 — Car Wars is excited to announce advanced phone integration capabilities with DriveCentric’s CRM giving dealers an enhanced user experience with information seamlessly synced in a single platform.
“We’re very excited to announce the new integration between DriveCentric and Car Wars. We know that phone leads are vital to our dealers’ businesses,” says Justin Sarnowski, Vice President of Strategic Partnerships at Car Wars, “Managers can now easily listen to phone calls to make sure they were handled properly and logged into the CRM. Our outbound click-to-call integration ensures the proper follow is happening. It’s no secret that better traffic management and follow-up accountability leads to revenue.”
The CRM integration allows dealers greater insight into how phone calls are being handled and simplified lead management in a centralized platform. Car Wars tracks, records, and reviews 100% of calls to categorize what exactly happened on every call and identify appointment opportunities. Critical inbound sales calls and outbound call recordings are automatically pushed into DriveCentric CRM for easy retrieval and follow-up. Managers can quickly understand exactly what happened on phone calls, which calls quick attention, and if phone calls are leading to shown appointments.
Outbound click-to-call enables agents to efficiently follow up with customers directly from the customer record. These outbound calls are tracked, recorded, and analyzed by Car Wars to offer enhanced accountability.
CRM phone integration capabilities are available for DriveCentric and Car Wars users. To learn more about Car Wars’ full suite of artificial intelligence solutions and integration abilities, visit carwars.com/home/news-resources.
For more information or to get the integration started for your dealership, contact Car Wars at 214-446-7867.