Are you excited for NADA 2025? The National Automobile Dealers Association Convention in New Orleans, Louisiana, is the “Big Game” of the automotive industry, and this year, Car Wars is set to take the field. Car Wars is a trusted partner for discerning dealerships in the automotive retail industry and is the premier provider of innovative AI-powered phone call management and call analytics. With over three decades of experience, Car Wars is the industry’s most innovative and robust phone solution, meticulously crafted by industry experts and dealer insiders. Car Wars brings deep industry knowledge to provide essential phone handling tools that help your team Own the Phone and dominate the market.
This year, Car Wars is showcasing cutting-edge AI call management solutions. Highlighted below are some of the exciting AI advancements. Be sure to visit Booth 4001 for a demo of all Car Wars’ innovative AI call management solutions.
1 Cari AI Receptionist
Did you know the average hold time in 2024 was 3 minutes and 5 seconds? During that time, 31.8% of potential customers hung up while on hold. This is where Cari comes in. Car Wars’ AI Receptionist helps your dealership reduce hold times and connect more calls to the correct sales or service rep; allowing your dealership to capitalize on more calls and capitalize on more sales and service opportunities.
2 Cari AI Scheduler
In addition to warm transferring callers left on hold, Cari AI Scheduler can schedule service appointments in up to 90 seconds. In addition to assisting your agents, Cari can set appointments outside of business hours, ensuring you don’t miss out on valuable service appointments.
If you would like to see Cari in action, visit Booth 4001, or preschedule your demo here.
3 Mystery Shop Scorecard
Traditionally, managers would have to manually call their dealership or pay a Mystery Shopper to call 4 times a month to gain insights into how well their agents handle the phone. Unfortunately, this method does not paint a full picture of how well your agents manage the phone. This is where Car Wars’ AI-powered Mystery Shop Scorecard comes in.
Mystery Shop Scorecard automatically evaluates each unique call and provides your managers with a graded rubric after every sales call. It offers objective, yes-or-no answers giving your staff continuous feedback to help them improve without direct feedback from a manager.
4 AI Call Coaching
In the past, managers had to listen in on agent calls to provide coaching on phone skills that would improve call outcomes. This process is tedious and limited by the number of calls a manager can review. AI streamlines this process by offering phone skills coaching to staff after every call. With AI-powered call coaching, agents receive actionable suggestions on how to request and book more appointments, helping them improve continuously.
Car Wars is excited to see you at NADA and share the AI solutions primed to revolutionize the automotive industry. Don’t miss all the fun events Car Wars has planned for NADA 2025! Start your day by grabbing a mimosa from our mimosa bar and enjoy fun games at booth 4001. Car Wars will also host dealer panels and product walkthroughs throughout the day, teaching your dealership how to gain a competitive edge.
Check out our full schedule below: