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You’re spending money to drive leads, but what happens when they call? Dealership growth is often stalled not by major breakdowns, but by small, consistent issues on the phone. In this session, we’ll reveal five phone trends silently eroding your ability to set appointments, capture opportunities, and convert calls into revenue.
Originally hosted on Digital Dealer, this Car Wars webinar highlights where your team may be falling short and what high-performing dealerships are doing to fix it.
Watch the replay to uncover:
- The 5 most common and costly phone trends holding your team back
- How missed calls, lack of urgency, and weak follow-up impact your pipeline
- Real changes dealerships made to improve phone accountability and results
- Actionable strategies to align your team and unlock growth across departments
Curtis Batsel
Director of Consulting and Implementation
Matt Burns
Client Success Consultant
Matt has over two years of experience with Car Wars, working closely with more than 200 dealerships to analyze call tracking data and improve phone performance. He supports dealers across the country by identifying actionable insights and optimizing phone processes to increase appointment conversions and overall revenue. With a strong foundation in data-driven consulting, Matt brings a strategic approach to helping dealers elevate their phone handling and customer experience.
Curtis joined Car Wars in March 2018 and brings over 7 years of experience leading the Client Success and Implementation teams. His focus has always been helping dealers uncover more value from Car Wars and empowering them to own the phone. With years of industry expertise under his belt, Curtis is passionate about driving dealer success through strong partnerships and proven strategies. Outside of work, you can find him hiking with his wife and four kids or searching for the best sushi spot nearby.