We are excited to announce our latest release – AI-powered on-demand Call Coaching for Service Departments. Building on the success of our Call Coaching solutions for Sales, this new feature is set to revolutionize how Service teams interact with customers by providing instant coaching on inbound Service calls. This new addition comes as part of our comprehensive suite – CRISP Phone Training – which also includes Call Coaching for Sales and CRISP Certification for Sales and Service.
Service Departments often face challenges such as inconsistent training, delayed feedback, and scalability issues. With our AI-powered Call Coaching feature, managers can deliver targeted, real-time feedback enhancing performance and fostering a culture of continuous improvement.
Key Benefits and Features
- Real-Time Coaching for Immediate Impact: Provide expert coaching to your team with just a click. This real-time feedback helps improve performance instantly, fostering excellence in customer service.
- Consistent, High-Quality Feedback: Car Wars’ advanced large language models (LLMs) are specifically trained with CRISP recommendations, ensuring that the feedback provided is aligned with Car Wars’ best practices. This includes recommendations for improved customer service and firm appointments for multi-point inspections. The coaching notes guarantee your team receives consistent high-quality coaching every time.
On-demand Call Coaching is a game-changer for Service Departments, providing the tools needed to deliver exceptional customer experiences consistently.
Ready to invest in your dealerships’ phone performance?
Schedule a call with one of our Car Wars experts HERE to learn more.
Already have CRISP Phone Training and want access to LLM-Based Call Coaching for Service?
These new features are already live in your account! Please contact your Car Wars consultant or Car Wars Support if you have any questions.
Frequently Asked Questions about Call Coaching
- Is call coaching for Sales and Service included in my Car Wars package?
- This feature is included with the CRISP Phone Training add-on. To utilize it, accounts must have Car Wars Service along with the CRISP Phone Training add-on.
- How long does it take to get coaching notes?
- Our advanced large language models generate coaching notes within seconds, providing immediate, actionable feedback for your service team.
- How many calls can I get coaching notes on per month?
- The on-demand Call Coaching feature includes unlimited coaching notes allowing you to scale support and training for your entire team, no matter the size.
- What types of calls are eligible for call coaching notes?
- Service Appointment Opportunity – No Request
- Service Appointment Opportunity – Soft Appointment
- Service Appointment Opportunity – Declined
