Keeping call routing accurate as teams change can be challenging, especially for larger dealerships or stores with frequent staffing updates. Agent Line Automation for Cari Receptionist is designed to help by automatically keeping agent transfers aligned with your current staff.
Below are answers to some of the most common questions.
What is Agent Line Automation?
Agent Line Sync & Automation automatically creates and maintains agent transfer options in Cari Receptionist by syncing with your Car Wars Individual Agent Lines. As staff change roles, phone numbers, or departments, and Agent Lines are updated within Car Wars, Receptionist routing stays current without requiring additional manual updates.
Do I still need to manually manage agent routing for Cari Receptionist?
Once Agent Line Automation is enabled, Cari automatically maintains agent transfer routing for users who have Individual Agent Lines in your Car Wars account. There is no ongoing manual upkeep required for those agents.
If you want to route calls to individuals who do not have Agent Lines, those transfer options will still need to be managed manually within Cari.
What happens after Agent Line Automation is enabled or disabled?
When sync is enabled, updates made in Individual Agent Lines automatically flow into Cari on a scheduled refresh. If sync is disabled, any manual edits made in Cari remain in place until sync is re-enabled.
Where does Cari get agent routing information from?
Cari pulls agent routing directly from Individual Agent Lines in Car Wars. This includes agent names, ring-to phone numbers, and how those lines are configured to ring or share calls. Cari mirrors this information and does not alter the underlying configuration.
Does configuration quality in Agent Lines matter?
Yes. Whatever is configured in Individual Agent Lines is exactly what will appear in Cari. Any misconfigurations in Agent Lines will be reflected once sync is enabled.
Will calls transferred to Agent Lines duplicate in Tracking Line Summary?
No. Calls transferred to Agent Lines do not duplicate in Tracking Line Summary. These calls do not actually take place on Agent Lines. The system is simply using data entered into Agent Line setup to know how to route Cari Receptionist transfers.
Where can I see reporting for Agent Line transfers?
Agent Line transfers are reported within Cari Receptionist reporting, where they’re tracked separately to provide clear visibility into receptionist-driven transfers without cluttering TLS. For a deeper look at how to read the Cari Receptionist report, check out the workflow here.
How are alerts handled for Agent Line transfers?
Agent Line transfers in Cari Receptionist follow Cari’s existing alert workflows. Alerts that are configured on Individual Agent Lines in Car Wars do not carry over to Cari Receptionist. If alerts are needed for receptionist-driven transfers, they must be configured within Cari.
Your consultant can help review which alerts are available in Cari and how to set them up based on your goals.
Is this required for all Cari Receptionist users?
No. Agent Line Automation is optional and can be enabled by Implementation, Consulting, or Support, as long as the dealership has purchased Agent Lines (sold separately).
Is there an additional cost for Agent Line Sync & Automation?
Agent Line Sync & Automation itself does not have an additional charge.
However, it requires Individual Agent Lines, which are a Car Wars feature sold separately. If your dealership already has Agent Lines, Cari can use that existing configuration to populate agent transfers automatically. If not, your consultant can review whether Agent Lines are a good fit for your store.
If you have any questions or concerns about the Agent Line Sync & Automation with Cari Receptionist, please do not hesitate to contact your Car Wars consultant or Car Wars support. Thank you for your continued trust and partnership.
