The Problem: The Call Nightmare
Most dealership calls follow a frustrating pattern: hold music, endless transfers, and long wait times. This back-and-forth doesn’t just waste time—it drives customers away.
Car Wars experts found the average hold time last year was 3 minutes and 5 seconds—plenty of time for frustration to set in and for callers to hang up. In fact, 31.8% of unconnected calls happened because customers hung up while on hold.
Long hold times don’t just slow things down, they lose you deals. Every caller who hangs up is a sale that never had a chance.
The Solution: Meet Cari, Your AI Phone Assistant
Traditional call routing keeps customers stuck in a loop of waiting and transferring. Cari, Car Wars’ AI-powered receptionist and scheduler, changes the game by instantly directing customers to the right person—no more bouncing around, no more frustration.
Here’s how Cari keeps customers on the line and engaged:
1 Instant Call Intent Recognition
Cari detects keywords and caller history to route calls to the right department before a human even picks up.
2 No More Transfers
Say goodbye to “Let me transfer you.” Cari connects callers directly to the right person, eliminating delays.
3 Instant Appointment Scheduling
Cari doesn’t just answer calls, she schedules service appointments in under 2 minutes, giving your team more time to deliver great in-person experiences.
4 24/7 Availability
Whether it’s after hours or peak call times, Cari ensures your customers are assisted without long waits.
The Real Impact: Less Hold Time = More Revenue
Reducing hold time isn’t just about better customer service, it’s about more sales and more booked appointments:
1 Stronger Sales Opportunities
The faster a lead speaks to a sales agent, the better the chance of closing the deal.
2 More Booked Service Appointments
Cari AI Scheduler fills service bays without overloading staff.
3 Fewer Missed Calls
Shorter wait times mean fewer abandoned calls and more revenue opportunities.
How Much Revenue Are You Leaving on Hold?
If your dealership is still relying on outdated call routing, you’re losing business. AI-powered call handling isn’t just a tech upgrade, it’s a necessity to keep up with customer expectations and maximize revenue.
Stop losing deals due to long hold times—click here to see how Cari Phone Assist keeps customers from hanging up.