Are long hold times holding your dealership back? Every year the automotive industry spends billions of dollars to get the phone to ring. Yet, on average, dealerships are only connecting 65.23% of their inbound calls.
In this webinar originally hosted on Automotive News, Car Wars’ experts Brett Spelker and TD Mayer discuss key phone trends in the automotive industry and how your dealership can start 2025 strong. Brett and TD provide actionable insights into how your dealership can reduce long hold time and connect more calls, from establishing performance benchmarks to warm transfer processes and AI Phone Assistants.
In this on-demand webinar, you will learn:
- Key call connection performance trends across the automotive industry in 2024
- The value of a phone-up and why it's so important to connect every call
- Why long hold times are costing your dealership thousands of dollars in revenue and how you can recapture lost sales opportunities
- How AI Phone Assistants can help your dealership reduce hold times and connect more calls
Brett Spelker
Regional Sales Director
Brett has 6 years of experience with Car Wars in phone process consulting in the Northeast region. He has helped groups like McGovern, VIP, Paul Miller, Empire and Atlantic achieve tangible improvements to their phone process and performance, in both Variable and Fixed Operations. After spending the previous year in the BI & Analytics space, he brings a fresh perspective on how to best leverage data and analytics to monetize a phone solution.
T.D. Mayer
Director of National Accounts
T.D. leads the Client Success Nationals team, and their sole mission is to help dealers uncover more value from Car Wars and optimize their phone processes. When he’s not helping dealers own the phone, you can find him exploring California.
