Car Wars is thrilled to introduce Cari Phone Assist, the cutting-edge AI-powered assistant here to revolutionize how dealerships manage phone calls and service appointment scheduling. Cari (CRISP Agent Responding Intelligently) is an AI receptionist and AI scheduler standing apart for three big reasons:
1 Native Reporting in Car Wars
Track ROI improvement seamlessly with actionable insights and detailed metrics.
2 Warm Transfers with Context
Every call is handed off with full details provided to agents, so no customer needs to repeat themselves and callers don’t get stranded in voicemail.
3 Three Decades of Automotive Expertise
Cari is built on 30 years of automotive experience and a database of hundreds of millions of calls, making her smarter and more effective than the competition.
Cari AI Receptionist
As an AI receptionist, Cari supports all dealership departments by identifying the purpose of incoming calls and routing them to the appropriate team member. Whether it’s sales, parts, or finance, Cari ensures customers are directed to the right place without delays. Cari also eliminates the long customer hold time, ensuring a seamless and efficient experience. Cari AI Receptionist will boost dealer’s Connect rate from the average 65.23% in 2024.
Cari AI Receptionist also excels at warm transfers by not only ensuring connection to the appropriate team member but also providing full context about the caller. This includes details such as the purpose of the call, any prior interactions, and specific needs or concerns the caller may have already shared. This ensures your team is equipped with the information they need to assist the caller efficiently, eliminating the frustration of repetition and creating a seamless, professional experience for your customers. Cari AI Receptionist also:
- Provides 24/7 Coverage Including Holidays, After Hours, and Weather Inclement
- Welcomes Callers with Personalized Messages Tailored to Dealership’s Brand
- Easily Positioned Anywhere Within Your Routing to Fit Your Dealership’s Unique Call Flow Needs with Dynamic Custom Routing
- Ties Into Car Wars Reporting & Alerts
Cari AI Scheduler
Cari’s advanced AI is designed to handle service appointment scheduling with precision and ease. Customers can book their appointments quickly, with the process taking as little as 2 minutes on average – 2 and a half minutes shorter than the average service booking call time in 2024 – saving over 200,000 hours spent on the phone. By minimizing the average 3-minute and 5-second hold time and streamlining scheduling, Cari helps eliminate bottlenecks and improve customer satisfaction. With 24/7 appointment scheduling, your dealership can ensure your service bays are always full. Cari AI Scheduler also:
- Manages Call Handling for Existing Appointments
- Utilizes DMS Integration to Book Service Appointments
- Instantly Routes Dissatisfied Customers to a Live Representative
- Has a Detailed Dashboard Showing Appointments Booked, Time Saved, And Call Outcomes Where Cari Assisted or Booked an Appointment
- Supports a Multi-Lane Service Drive
- Uses Dealership-Specific Opcode Booking for Precision
- Books In Accordance to Advisors Schedule
FAQs About Cari Phone Assist
Can Cari Phone Assist integrate with our existing systems?
Cari continues to add integrations dealership CRMs and DMS systems to ensure all customer interactions are logged and accessible.
How does Cari Phone Assist benefit our staff?
Cari reduces the workload by handling repetitive tasks like call routing and appointment scheduling, allowing your team to focus on high-value activities. When Cari transfers a call to your staff, she gives context of the caller and what they’re calling about.
Will Cari replace my staff?
No, Cari is built to assist your staff, not replace them. Cari enhances productivity, leaving your team to focus on what they do best.
What kind of reporting and analytics does Cari offer?
Cari provides access to a comprehensive reporting dashboard within Car Wars which allows for advanced ROI reporting. This dashboard allows you to evaluate Cari’s performance alongside your dealership’s overall phone metrics, offering valuable insights into call management and scheduling efficiency. Additionally, Cari’s activity is transparently logged in the Tracking Line Summary Report and Staff Activity Report, allowing dealerships to view how many calls Cari has handled, the outcomes of those calls, and how her performance compares with other agents.
How long does it take to set up Cari Phone Assist?
Cari is designed for quick and simple configuration. For Cari AI Receptionist, set up can be completed within a day once extension and tracking line data is provided. For Cari AI Scheduler, once the integration is completed from the DMS, the remaining setup only takes a few minutes. Our team provides support throughout the setup process to ensure a smooth transition with minimal disruption to your operations.
How does Cari ensure a positive customer experience?
Cari minimizes wait times, directs customers accurately, and is available 24/7, creating a seamless and satisfying experience for your customers. Cari also quickly transfers calls to a real person, when necessary, with a warm transfer backed with context so the caller does not need to repeat information.
What happens when Cari gets asked a complex question that she does not know the answer to?
Cari is trained to escalate complex calls and frustrated customers to a real human. Customers can also hit “0” or ask Cari to speak with someone at the dealership.
How does Cari handle personal information, privacy, and sensitive details?
Cari follows state laws and regulations when recording calls, and only authorized individuals have access to the recordings. She does not store personal information but instead uses dealership data on file to assist customers. complying with industry standards to safeguard sensitive information.
Can Cari help with billing issues, quotes, technical support, or order tracking?
Cari is primarily focused on call routing and scheduling but can route these types of calls to the appropriate department or team member.
What if the customer is not in DMS?
If they are not in the DMS, Cari will create the customer record.
Is Cari included in my Car Wars package?
Cari Phone Assist is available as an add-on to your Car Wars package. Contact your consultant to learn more.
When will Cari Phone Assist become available?
Cari Phone Assist is now available for dealerships. Contact us to learn more about how you can implement Cari in your operations.
Does Cari the Receptionist and Cari the Service Scheduler come as a bundle?
No, Cari the receptionist and scheduler are sold separately.
Can I use co-op funds?
Yes, co-op funds may be available through your Car Wars invoice depending on your OEM’s program. Consult your Car Wars representative to confirm eligibility.
How can we get started with Cari Phone Assist?
Schedule time with a Car Wars expert to learn more about Cari’s capabilities and get started. Visit https://www.carwars.com/home/a/cari-phone-assist/ to book your demo today.
