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The automotive industry experienced significant shifts in 2024 – rising call volumes, evolving customer expectations, and heightened competition are redefining how dealerships interact with their customers. These trends have pushed dealers to prioritize their phone handling strategies and elevate overall phone performance.
In its highly anticipated annual report, Car Wars conducted research to analyze and compile the phone performance of nearly 3,000 automotive dealerships throughout 2024. Learn data-backed tactics and eye-catching industry trends from 2024 to help your dealership succeed in 2025.
In this comprehensive industry report, you'll discover:
- Key phone performance industry trends from 2024 including Connect rates and the impact of staffing efficiently.
- Data-backed tips to improve overall outbound phone performance by calling at peak days and times.
- Exclusive benchmarks to see how your team stacks up against top dealerships in the industry.
- Actionable strategies to make informed decisions regarding your dealership operations in 2025.
