Stephane Ferri, CEO of Car Wars, sits down with Jim Fitzpatrick, CBT News’ Driving Solutions host, to discuss the automotive service industry’s biggest communication gap. Millions of missed service calls are costing dealerships valuable revenue opportunities, according to new data from Car Wars, and the company’s CEO says artificial intelligence may help close the gap. On this episode of Driving Solutions, Stephane Ferri discusses the findings from the company’s 2026 white paper and how dealerships are using AI-powered communication tools to improve service scheduling and customer engagement.
