With rising prices and growing concerns around tariffs, maintaining vehicles has become more critical than ever. As drivers hold onto their cars longer, the demand for Service continues to climb. But more demand doesn’t automatically translate into more booked appointments.
The battlefield for Service is crowded, especially when every dealership is fighting for the same phone calls. What makes yours the one customers choose?
It’s not luck. It’s strategy.
Here are 3 must-have strategies to help your Service Department stand out and win big.
1 Fortify Your Frontline with Cari
The first battle for customers is fought by your frontline.
Scheduling headaches costs you time and customers. Thats why Car Wars built Cari, 24/7 AI Receptionist and Scheduler to take the friction out of answering calls and booking appointments. Cari collects vehicle and Service details upfront, eliminates manual entry, and fills your calendar without the back-and-forth.
Plus, Cari integrates with your DMS and scheduler, creating a seamless data flow that keeps everything in sync. No re-entry. No dropped calls. Just one smooth process from call to confirmed appointment.
2 Text Like a Pro to Convert Like a Champion
Quick, straightforward communication is what customers expect, and texting gives it to them.
No one likes being left in the dark, Service customers especially. Texting makes communication faster and more natural. A quick confirmation, day-of reminder, or simple update goes a long way in building trust and keeps your Service Department front and center when a customer needs work done.
When texting through Car Wars, dealers receive alerts for unclaimed messages to actively follow up with incoming leads. This ensures every inquiry gets a response, and every lead has a chance to convert.
3 Coach Your Team to Victory
Lastly, when your team feels supported, they sound better on the phone and book more appointments because of it.
Even experienced teams need regular coaching to stay sharp. With so many moving parts in Service, it’s easy for opportunities to slip through the cracks. That’s where coaching makes a real difference. Listening back to calls, spotting missed opportunities, and working through stronger word tracks can help your team build confidence and consistency on the phone. Car Wars’ On-demand Call Coaching is a game-changer for Service Departments, providing the tools needed to deliver exceptional customer experiences consistently.
The Best Offense Is a Smart Call Strategy
The fight for Service dominance is fierce, and it’s fought one call at a time. Your team’s phone skills can be the difference maker. Car Wars equips your Service team to Own the Phone and come out on top.
Victory starts with the right phone strategy. Connect with a Car Wars expert today and give your team the winning edge.